The Analyst People Want in the Room: Why Being Easy to Work With Matters More Than Knowing It All
đ Likability > Acronyms In business analysis, technical expertise often gets the spotlight. Certifications, frameworks, and acronyms dominate conversations about what makes a âgoodâ analyst. But hereâs the truth: stakeholders rarely remember the acronyms you used. What they remember is how you made them feel. Were you approachable? Did you listen without judgment? Did you […]
đ Knowledge Base Best Practice in SharePoint
A knowledge base only works if people use it. SharePoint is one of the most widely adopted platforms for knowledge management, but its success depends on how it is set up. When designed well, it becomes a central hub for Standard Operating Procedures (SOPs), work instructions and business process documentation. When designed poorly, it becomes […]
đ Knowledge Bases and Process Documentation Inside Them
A knowledge base is more than a storage system. It is a living resource where organisations capture and maintain critical knowledge. At the heart of a strong knowledge base is process documentation. This combination ensures that staff not only find information but also understand how work gets done. Done well, a knowledge base with process […]
đ€ AI Can Take You So Far But Human Connection Gets the Job Done
đ Where AI Adds Value AI is changing how we work. It can automate tasks, capture processes and provide analysis at speeds humans canât match. For business process analysts, AI tools can map workflows, highlight inefficiencies and even draft documentation. But while AI gets you started, it doesnât finish the job. Data without context can […]
The Human Touch in AI-Powered Business Analysis: Where People Still Matter
đ€ Understanding AI in Business Analysis AI-powered tools have become essential in modern business analysis. From predictive analytics to automated reporting, AI helps teams process vast amounts of data quickly and accurately. However, automation doesnât replace human judgment. Instead, it creates a partnership where technology provides the data, and humans provide the context. đ§ Human […]
đ Building a Strong Knowledge Base with Atlassian Confluence
A business runs on knowledge. But knowledge can easily get lost in emails, chats, or personal files. Thatâs why having a central knowledge base is critical. Atlassian Confluence is one of the best tools to capture, organise and share knowledge across teams. It creates a single source of truth that supports collaboration, consistency and long-term […]
APQC Process Analysis: How to Use It, Why Itâs Important, and What It Is
What is APQC Process Analysis? APQC Process Analysis is a structured method for understanding, mapping, and improving business processes. It uses the APQC Process Classification Framework (PCF), a global standard for process categorisation. The framework offers a consistent language so businesses can compare, benchmark, and enhance their operations. Rather than focusing on just documentation, APQC […]
đ± Why People Skills Matter More Than Anything
Being a business process analyst is not just about systems and workflows. It is about people. Processes only succeed when people feel understood, supported and valued. That is why emotional intelligence (EQ) is the greatest skill an analyst can have. Technical ability will help you create diagrams and documents. But it is your people skills […]
Why Listening Beats Logic: The Underrated Skill of Successful Analysts
đ The Analystâs Most Overlooked Skill In business analysis, we often celebrate logic, frameworks, and methodologies. Process maps, requirements templates, and data models dominate conversations. But successful analysts know that their most powerful skill isnât a framework â itâs listening. Active listening helps uncover unspoken concerns, hidden motivations, and the âreal storyâ behind a stakeholderâs […]
