🧑💻 Skills Required to Build and Maintain a Strong Knowledge Base
A knowledge base doesn’t build itself. It takes the right mix of technical ability, documentation practice and people skills. While platforms like Confluence, SharePoint or Notion provide the tools, it’s the skills of the people who manage them that determine success. Here are the key skills required to create and sustain a knowledge base that […]
🧑🤝🧑 Building a Knowledge Base with People Skills
A knowledge base is only as strong as the people who contribute to it. Technology provides the platform, but emotional intelligence and people skills are what bring it to life. As a business process analyst or documentation specialist, your challenge isn’t writing content—it’s getting the right information out of people’s heads. That takes patience, curiosity […]
From Chaos to Clarity – How Process Analysts Future-Proof Workflows in the Age of AI
🌀 The Problem with Messy Workflows Every business has processes, but not every business has clear workflows. Over time, tasks pile up, approvals get added, and systems become cluttered. The result is a chaotic workflow where even basic steps feel complicated. In this environment, AI tools struggle to deliver value. AI thrives on structure and […]
📘 Capture Knowledge and Processes Before People Leave
Every business has key people who hold knowledge that keeps things running. They know the exceptions, the workarounds and the context that never makes it into a system. But what happens if they leave? Without proper documentation, that knowledge walks out the door with them. The result is wasted time, confusion and an uphill battle […]
The Analyst People Want in the Room: Why Being Easy to Work With Matters More Than Knowing It All
🌟 Likability > Acronyms In business analysis, technical expertise often gets the spotlight. Certifications, frameworks, and acronyms dominate conversations about what makes a “good” analyst. But here’s the truth: stakeholders rarely remember the acronyms you used. What they remember is how you made them feel. Were you approachable? Did you listen without judgment? Did you […]
📘 Knowledge Base Best Practice in SharePoint
A knowledge base only works if people use it. SharePoint is one of the most widely adopted platforms for knowledge management, but its success depends on how it is set up. When designed well, it becomes a central hub for Standard Operating Procedures (SOPs), work instructions and business process documentation. When designed poorly, it becomes […]
📘 Knowledge Bases and Process Documentation Inside Them
A knowledge base is more than a storage system. It is a living resource where organisations capture and maintain critical knowledge. At the heart of a strong knowledge base is process documentation. This combination ensures that staff not only find information but also understand how work gets done. Done well, a knowledge base with process […]
🤝 AI Can Take You So Far But Human Connection Gets the Job Done
🌐 Where AI Adds Value AI is changing how we work. It can automate tasks, capture processes and provide analysis at speeds humans can’t match. For business process analysts, AI tools can map workflows, highlight inefficiencies and even draft documentation. But while AI gets you started, it doesn’t finish the job. Data without context can […]
The Human Touch in AI-Powered Business Analysis: Where People Still Matter
🤖 Understanding AI in Business Analysis AI-powered tools have become essential in modern business analysis. From predictive analytics to automated reporting, AI helps teams process vast amounts of data quickly and accurately. However, automation doesn’t replace human judgment. Instead, it creates a partnership where technology provides the data, and humans provide the context. 🧠 Human […]
