✍️ As a technical writer with 18 years of experience, I’ve seen the industry evolve. The years from 2019 to 2023 were some of the best for my business. 🚀 COVID-19 brought an unexpected boom in demand for documentation, remote work, and digital transformation. 💻 Companies needed clear, structured content
Technical documentation is changing. It is no longer just about writing user guides and SOPs in Word and emailing them around. In 2025, the expectations are higher. Faster delivery.Live access.Searchable content.Collaborative editing.Smarter workflows. To meet those expectations, I use the full Microsoft Office 365 suite with AI built in. Word,
It’s one of the most essential tools in a business analyst’s kit. Process mapping isn’t just a nice-to-have. If you’re trying to improve how a business works, you need to understand how it actually works. That’s where process mapping comes in. 🔎 See the Work Clearly When teams describe what
As the financial year comes to a close, I’d usually take this time to reflect on growth, progress, and the successes of my business. This year is different. 📉 There’s not much to celebrate. Profit losses, client drop-offs, and a shrinking industry have made this one of the toughest years
In 2025, businesses want fast and accurate documentation. They want it live, searchable, and accessible. That’s why I use AI in my technical writing workflow—and why I publish directly to Microsoft SharePoint. It saves time.It keeps content consistent.And it gives teams the info they need when they need it. I’m
🚨 The Decline of Technical Writing: How Return-to-Office Mandates and AI Are Bleeding My Business Dry 🚨 For years, technical writing was a thriving field, offering flexibility and ample opportunities. However, recent shifts, including return-to-office mandates and the rise of artificial intelligence (AI), have significantly impacted the industry. As a
Key Performance Indicators (KPIs) are one of the most misunderstood tools in a Business Analyst’s toolkit. Most of the time, they’re either vague or irrelevant. To make real impact, your KPIs need to be meaningful, measurable and clearly tied to business outcomes. Here’s how to define KPIs that actually guide
Business Process Model and Notation (BPMN) is more than just a diagramming technique—it’s a universal language for process clarity. If you’re a business analyst or process analyst and haven’t embraced BPMN yet, you’re missing out on a powerful tool that bridges the gap between business and IT. 🧠 What Is
Work instructions are essential for doing tasks right the first time. They guide teams through step-by-step processes, reduce confusion, and make training faster. But writing them takes time. Especially when you need to document complex systems across multiple teams and tools. That’s why I now use AI as part of
