The Analyst People Want in the Room: Why Being Easy to Work With Matters More Than Knowing It All
🌟 Likability > Acronyms In business analysis, technical expertise often gets the spotlight. Certifications, frameworks, and acronyms dominate conversations about what makes a “good” analyst. But here’s the truth: stakeholders rarely remember the acronyms you used. What they remember is how you made them feel. Were you approachable? Did you listen without judgment? Did you […]
📘 Knowledge Base Best Practice in SharePoint
A knowledge base only works if people use it. SharePoint is one of the most widely adopted platforms for knowledge management, but its success depends on how it is set up. When designed well, it becomes a central hub for Standard Operating Procedures (SOPs), work instructions and business process documentation. When designed poorly, it becomes […]
📘 Knowledge Bases and Process Documentation Inside Them
A knowledge base is more than a storage system. It is a living resource where organisations capture and maintain critical knowledge. At the heart of a strong knowledge base is process documentation. This combination ensures that staff not only find information but also understand how work gets done. Done well, a knowledge base with process […]
🤝 AI Can Take You So Far But Human Connection Gets the Job Done
🌐 Where AI Adds Value AI is changing how we work. It can automate tasks, capture processes and provide analysis at speeds humans can’t match. For business process analysts, AI tools can map workflows, highlight inefficiencies and even draft documentation. But while AI gets you started, it doesn’t finish the job. Data without context can […]
The Human Touch in AI-Powered Business Analysis: Where People Still Matter
🤖 Understanding AI in Business Analysis AI-powered tools have become essential in modern business analysis. From predictive analytics to automated reporting, AI helps teams process vast amounts of data quickly and accurately. However, automation doesn’t replace human judgment. Instead, it creates a partnership where technology provides the data, and humans provide the context. 🧠 Human […]
People Skills and Listening as a Process Analyst
😀 Why People Skills Matter for Analysts Being a process analyst is not just about mapping workflows and designing improvements. It is also about working with people, building trust, and creating alignment. AI and automation may handle data crunching, but human connection remains a unique advantage. Having strong people skills turns an analyst from a […]
Bringing Personality to Process: How Friendly Analysts Create Better Outcomes
😀 Friendliness as a Strategic Edge Business analysis is often seen as a numbers-and-requirements game. But the analysts who consistently unlock better outcomes aren’t just methodical — they’re approachable. Friendliness is not a weakness. It’s a professional advantage. When analysts show personality, warmth, and a touch of humor, they lower defenses. Stakeholders stop treating requirements […]
Listening First, Solutions Second: The Analyst’s Shortcut to Trust
👂 Listening as a Strategic Skill In business analysis, it’s tempting to jump straight into requirements, diagrams, or frameworks. After all, problem-solving is at the heart of the role. But the analysts who build the deepest trust know a powerful shortcut: listening first, solutions second. Active listening isn’t just a “soft skill.” It’s a strategic […]
📘 Building a Strong Knowledge Base with Atlassian Confluence
A business runs on knowledge. But knowledge can easily get lost in emails, chats, or personal files. That’s why having a central knowledge base is critical. Atlassian Confluence is one of the best tools to capture, organise and share knowledge across teams. It creates a single source of truth that supports collaboration, consistency and long-term […]
