Documentation as a Competitive Advantage in the Age of AI
📖 Why Documentation Matters More Than Ever In every organisation, documentation has often been treated as an afterthought. User guides, process maps, and technical manuals were seen as “nice to have” rather than business-critical. But in the age of AI, documentation is no longer optional — it’s a competitive advantage. AI copilots, like Microsoft’s and […]
The Rise of AI Co-Pilots: What It Means for Business and Process Analysts
🛫 What Are AI Co-Pilots? AI co-pilots are emerging tools designed to assist rather than replace professionals. Microsoft’s Copilot for Office, GitHub Copilot for coding, and similar tools integrate AI directly into everyday workflows. Instead of being stand-alone platforms, these copilots act as intelligent assistants that anticipate needs, suggest improvements, and automate repetitive tasks. For […]
What AI Can’t See in Your Processes (Yet)
👀 The Blind Spots of AI in Business Processes AI has become a powerful tool for identifying inefficiencies, automating workflows, and predicting outcomes. It can process large amounts of structured data faster than any analyst ever could. But AI doesn’t see everything. Behind the data are human behaviours, cultural nuances, and subtle decisions that can’t […]
The Most Overlooked Skill in Business Process Analysis Listening
👂 Why Listening Matters More Than Frameworks Business process analysis often gets framed around methodologies, diagrams, and tools. While these are important, the most overlooked skill is simple yet transformative — listening. Active listening allows analysts to cut through noise, uncover real pain points, and build trust faster than any framework. Without it, even the […]
🧑💻 Skills Required to Build and Maintain a Strong Knowledge Base
A knowledge base doesn’t build itself. It takes the right mix of technical ability, documentation practice and people skills. While platforms like Confluence, SharePoint or Notion provide the tools, it’s the skills of the people who manage them that determine success. Here are the key skills required to create and sustain a knowledge base that […]
🧑🤝🧑 Building a Knowledge Base with People Skills
A knowledge base is only as strong as the people who contribute to it. Technology provides the platform, but emotional intelligence and people skills are what bring it to life. As a business process analyst or documentation specialist, your challenge isn’t writing content—it’s getting the right information out of people’s heads. That takes patience, curiosity […]
🌱 Why People Skills Matter More Than Anything
Being a business process analyst is not just about systems and workflows. It is about people. Processes only succeed when people feel understood, supported and valued. That is why emotional intelligence (EQ) is the greatest skill an analyst can have. Technical ability will help you create diagrams and documents. But it is your people skills […]
From Chaos to Clarity – How Process Analysts Future-Proof Workflows in the Age of AI
🌀 The Problem with Messy Workflows Every business has processes, but not every business has clear workflows. Over time, tasks pile up, approvals get added, and systems become cluttered. The result is a chaotic workflow where even basic steps feel complicated. In this environment, AI tools struggle to deliver value. AI thrives on structure and […]
📘 Capture Knowledge and Processes Before People Leave
Every business has key people who hold knowledge that keeps things running. They know the exceptions, the workarounds and the context that never makes it into a system. But what happens if they leave? Without proper documentation, that knowledge walks out the door with them. The result is wasted time, confusion and an uphill battle […]
