Business analysts and process analysts need more than just Word and Excel these days.Our roles have expanded—digital transformation, AI integration, and cross-functional collaboration mean we need smarter tools to do better work, faster. After 18+ years in the field, here’s my shortlist of tools that help me work smarter, map
Standard Operating Procedures are the backbone of any organisation. They keep processes consistent.They help train staff.They support compliance and quality control. But writing SOPs is slow, detailed work. It involves collecting information from multiple stakeholders, turning it into clear steps, and formatting it so anyone can follow it. That’s why
In recent years, the landscape of technical writing in Australia has changed dramatically. While the COVID-19 pandemic initially led to a surge in demand for technical documentation, the post-pandemic era has seen a steady decline in opportunities. As someone who has personally felt the impact, it’s clear that this downturn
If you’re a business analyst, you’ve probably been dropped into both Agile and Waterfall projects at some point in your career. Maybe you’ve even jumped between them on the same day. Both approaches have strengths—and both ask different things of a BA. So which one’s better? The truth is, it
In business analysis, it’s not just about gathering requirements.It’s about asking the right questions, identifying the right problems, and choosing the right tools to unpack complex situations. That’s where business analysis techniques come in. Over the years, I’ve worked on digital transformation projects, compliance rollouts, and system upgrades—what’s helped me
Some SOPs look clean. Most don’t. If you’ve ever opened a procedure doc and had no idea what the team actually does, you know what I’m talking about. I see this a lot in digital transformation projects. Legacy processes get lifted straight into new systems, but no one updates the
AI is not just a buzzword anymore. It’s a tool that’s changing the way teams work. And for technical writers, it’s quickly becoming part of the everyday workflow. I’ve been using AI to improve the way I write and deliver technical documentation. And the truth is, I’m working better, faster,
Process maps can do one of two things. They either sit in a forgotten folder gathering dust. Or they become a living, practical tool that saves time, removes waste, and helps teams work better. The difference?It’s not the software.It’s how you build them. After years working in business analysis and
Imagine this. You walk into the office tomorrow, and the unthinkable happens. Your top employee—the one who knows every critical process—has left. No warning. No handover. No explanation. Just gone. But it gets worse. A whole team—your most knowledgeable group—has been poached by a competitor. They didn’t just walk out
