Key Performance Indicators (KPIs) are one of the most misunderstood tools in a Business Analyst’s toolkit. Most of the time, they’re either vague or irrelevant. To make real impact, your KPIs need to be meaningful, measurable and clearly tied to business outcomes. Here’s how to define KPIs that actually guide
Business Process Model and Notation (BPMN) is more than just a diagramming technique—it’s a universal language for process clarity. If you’re a business analyst or process analyst and haven’t embraced BPMN yet, you’re missing out on a powerful tool that bridges the gap between business and IT. 🧠What Is
Work instructions are essential for doing tasks right the first time. They guide teams through step-by-step processes, reduce confusion, and make training faster. But writing them takes time. Especially when you need to document complex systems across multiple teams and tools. That’s why I now use AI as part of
Requirements workshops are one of the best tools a Business Analyst can use to gather the right information from the right people. Done well, they save hours of confusion, rework and second-guessing. But without structure, they can also waste everyone’s time. Here’s how to run requirements workshops that actually move
Business analysts and process analysts need more than just Word and Excel these days.Our roles have expanded—digital transformation, AI integration, and cross-functional collaboration mean we need smarter tools to do better work, faster. After 18+ years in the field, here’s my shortlist of tools that help me work smarter, map
In today’s digital landscape, the role of a technical writer goes far beyond writing manuals or step-by-step guides. Content design is now a must-have skill — it helps technical writers create content that’s useful, user-focused, and aligned with business needs. This blog explores why content design matters and why you
In today’s fast-paced digital workplace, having a centralized knowledge base is essential for efficient information sharing and collaboration. Microsoft SharePoint offers a solid platform to create, manage, and share knowledge articles, work instructions, and process documentation. 🧠Why Use SharePoint for Your Knowledge Base 🛠️ How to Build Your SharePoint
Good requirements are the backbone of any successful project. But getting them right means more than just writing them down. As a Business Analyst, your role in the business analysis lifecycle is about helping your team get from idea to outcome without missing what matters. Here’s what the full journey
Stakeholder management is one of the most overlooked skills for analysts. But it’s also one of the most important. It’s not just about creating clean documents or mapping processes. It’s about getting people on board and making sure your work leads to decisions and real change. If you can’t get
