If your business is looking to improve how it works, future-state process mapping isn’t just helpful—it’s essential. It’s how you move from where you are now to where you should be. It helps you spot inefficiencies, simplify tasks and see where automation makes sense. But most people don’t realise that
Good requirements are the backbone of any successful project. But getting them right means more than just writing them down. As a Business Analyst, your role in the business analysis lifecycle is about helping your team get from idea to outcome without missing what matters. Here’s what the full journey
✍️ As a technical writer with 18 years of experience, I’ve seen the industry evolve. The years from 2019 to 2023 were some of the best for my business. 🚀 COVID-19 brought an unexpected boom in demand for documentation, remote work, and digital transformation. 💻 Companies needed clear, structured content
Technical documentation is changing. It is no longer just about writing user guides and SOPs in Word and emailing them around. In 2025, the expectations are higher. Faster delivery.Live access.Searchable content.Collaborative editing.Smarter workflows. To meet those expectations, I use the full Microsoft Office 365 suite with AI built in. Word,
It’s one of the most essential tools in a business analyst’s kit. Process mapping isn’t just a nice-to-have. If you’re trying to improve how a business works, you need to understand how it actually works. That’s where process mapping comes in. 🔎 See the Work Clearly When teams describe what
As the financial year comes to a close, I’d usually take this time to reflect on growth, progress, and the successes of my business. This year is different. 📉 There’s not much to celebrate. Profit losses, client drop-offs, and a shrinking industry have made this one of the toughest years
In 2025, businesses want fast and accurate documentation. They want it live, searchable, and accessible. That’s why I use AI in my technical writing workflow—and why I publish directly to Microsoft SharePoint. It saves time.It keeps content consistent.And it gives teams the info they need when they need it. I’m
🚨 The Decline of Technical Writing: How Return-to-Office Mandates and AI Are Bleeding My Business Dry 🚨 For years, technical writing was a thriving field, offering flexibility and ample opportunities. However, recent shifts, including return-to-office mandates and the rise of artificial intelligence (AI), have significantly impacted the industry. As a
Key Performance Indicators (KPIs) are one of the most misunderstood tools in a Business Analyst’s toolkit. Most of the time, they’re either vague or irrelevant. To make real impact, your KPIs need to be meaningful, measurable and clearly tied to business outcomes. Here’s how to define KPIs that actually guide
