🚨 Why I Won’t Be Celebrating This End of Financial Year: My Technical Writing Business Is Struggling
As the financial year comes to a close, I’d usually take this time to reflect on growth, progress, and the successes of my business. This year is different. 📉 There’s not much to celebrate. Profit losses, client drop-offs, and a shrinking industry have made this one of the toughest years I’ve faced as a technical […]
🚀 How I Use AI to Create and Publish Technical Docs Faster with SharePoint
In 2025, businesses want fast and accurate documentation. They want it live, searchable, and accessible. That’s why I use AI in my technical writing workflow—and why I publish directly to Microsoft SharePoint. It saves time.It keeps content consistent.And it gives teams the info they need when they need it. I’m not replacing myself with AI.I’m […]
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🚨 The Decline of Technical Writing: How Return-to-Office Mandates and AI Are Bleeding My Business Dry 🚨 For years, technical writing was a thriving field, offering flexibility and ample opportunities. However, recent shifts, including return-to-office mandates and the rise of artificial intelligence (AI), have significantly impacted the industry. As a seasoned technical writer, I’ve experienced […]
📊 KPI Mastery for BAs: How to Define and Track What Really Matters
Key Performance Indicators (KPIs) are one of the most misunderstood tools in a Business Analyst’s toolkit. Most of the time, they’re either vague or irrelevant. To make real impact, your KPIs need to be meaningful, measurable and clearly tied to business outcomes. Here’s how to define KPIs that actually guide decisions and improve performance. 🧠[…]
What Is BPMN, and Why Every Business Process Analyst Should Be Using It Yesterday
Business Process Model and Notation (BPMN) is more than just a diagramming technique—it’s a universal language for process clarity. If you’re a business analyst or process analyst and haven’t embraced BPMN yet, you’re missing out on a powerful tool that bridges the gap between business and IT. 🧠What Is BPMN? BPMN is a standardized […]
🚀 How I Use AI to Write Better Work Instructions Faster
Work instructions are essential for doing tasks right the first time. They guide teams through step-by-step processes, reduce confusion, and make training faster. But writing them takes time. Especially when you need to document complex systems across multiple teams and tools. That’s why I now use AI as part of my documentation process. It helps […]
🧠How to Conduct Impactful Requirements Workshops That Drive Real Results
Requirements workshops are one of the best tools a Business Analyst can use to gather the right information from the right people. Done well, they save hours of confusion, rework and second-guessing. But without structure, they can also waste everyone’s time. Here’s how to run requirements workshops that actually move the needle. 🎯 Start With […]
🧰 The BA Toolkit: 12 Must-Have Tools for Business and Process Analysts in 2025
Business analysts and process analysts need more than just Word and Excel these days.Our roles have expanded—digital transformation, AI integration, and cross-functional collaboration mean we need smarter tools to do better work, faster. After 18+ years in the field, here’s my shortlist of tools that help me work smarter, map clearer, and keep projects on […]
🚀 Why Content Design Is a Must-Have Skill for Technical Writers in 2025
In today’s digital landscape, the role of a technical writer goes far beyond writing manuals or step-by-step guides. Content design is now a must-have skill — it helps technical writers create content that’s useful, user-focused, and aligned with business needs. This blog explores why content design matters and why you should build it into your […]