🚀 Building a SharePoint Knowledge Base: A Practical Guide for 2025
In today’s fast-paced digital workplace, having a centralized knowledge base is essential for efficient information sharing and collaboration. Microsoft SharePoint offers a solid platform to create, manage, and share knowledge articles, work instructions, and process documentation. 🧠Why Use SharePoint for Your Knowledge Base 🛠️ How to Build Your SharePoint Knowledge Base 1. Pick the […]
🛠️ From Requirements to Results – The End-to-End Guide for Business Analysts
Good requirements are the backbone of any successful project. But getting them right means more than just writing them down. As a Business Analyst, your role in the business analysis lifecycle is about helping your team get from idea to outcome without missing what matters. Here’s what the full journey looks like from start to […]
🧠Stakeholder Management for Analysts – How to Win Buy-In and Influence Decisions
Stakeholder management is one of the most overlooked skills for analysts. But it’s also one of the most important. It’s not just about creating clean documents or mapping processes. It’s about getting people on board and making sure your work leads to decisions and real change. If you can’t get buy-in, your recommendations often sit […]
🧰 The BA Toolkit: 12 Must-Have Tools for Business and Process Analysts in 2025
Business analysts and process analysts need more than just Word and Excel these days.Our roles have expanded—digital transformation, AI integration, and cross-functional collaboration mean we need smarter tools to do better work, faster. After 18+ years in the field, here’s my shortlist of tools that help me work smarter, map clearer, and keep projects on […]
🚀 How I Use AI to Write Better SOPs Faster as a Technical Writer
Standard Operating Procedures are the backbone of any organisation. They keep processes consistent.They help train staff.They support compliance and quality control. But writing SOPs is slow, detailed work. It involves collecting information from multiple stakeholders, turning it into clear steps, and formatting it so anyone can follow it. That’s why I now use AI as […]
The Decline of Technical Writing in Australia: An Insider’s Perspective
In recent years, the landscape of technical writing in Australia has changed dramatically. While the COVID-19 pandemic initially led to a surge in demand for technical documentation, the post-pandemic era has seen a steady decline in opportunities. As someone who has personally felt the impact, it’s clear that this downturn is reshaping the industry. During […]
⚖️ Agile vs Waterfall for Business Analysts: Which Side Are You On?
If you’re a business analyst, you’ve probably been dropped into both Agile and Waterfall projects at some point in your career. Maybe you’ve even jumped between them on the same day. Both approaches have strengths—and both ask different things of a BA. So which one’s better? The truth is, it depends on the context. But […]
✍️ 10 Business Analysis Techniques Every Pro Should Master (and How to Apply Them)
In business analysis, it’s not just about gathering requirements.It’s about asking the right questions, identifying the right problems, and choosing the right tools to unpack complex situations. That’s where business analysis techniques come in. Over the years, I’ve worked on digital transformation projects, compliance rollouts, and system upgrades—what’s helped me most is knowing which analysis […]
đź“„ Rewriting a Useless SOP into a Clean, Actionable Document Teams Actually Use
Some SOPs look clean. Most don’t. If you’ve ever opened a procedure doc and had no idea what the team actually does, you know what I’m talking about. I see this a lot in digital transformation projects. Legacy processes get lifted straight into new systems, but no one updates the docs to reflect what’s changed—or […]