What we do · Melbourne, Australia
Services.
Aliso Digital is a Melbourne-based IT consultancy specialising in digital transformation programs. Nine services, from requirements and BPMN 2.0 process mapping to documentation, design and rollout support.
Book a free callWhat we deliver
Nine services that carry a digital change program from the first requirement through to hypercare.
01
Digital Transformation
Overview
Business-critical system and process change across HRIS, CRM, ERP and finance platforms.
Aliso Digital supports organisations through large-scale change on platforms such as SAP SuccessFactors, Salesforce and Workday. The work keeps processes, people and systems moving together, from first requirements through to rollout.
Deliverables
- Requirements documentation
- As-is / to-be workflow mapping
- User guides
- Training materials
- Workshops
02
IT Business Analysis
Overview
Clear requirements, gap analysis and alignment that put teams behind the right solution.
Requirements are drawn out with stakeholders and written down in plain language, so business and technology teams work from the same page. Gap analysis shows where today’s process or system falls short of what the business needs.
Deliverables
- Requirements documentation
- Gap analysis
- Workflows
- As-is / to-be workflow mapping
03
Process Mapping (BPMN 2.0)
Overview
As-is and to-be process maps that make workflows visible and cut inefficiency.
Maps are built to the BPMN 2.0 standard, so they are consistent and easy to read across teams. Each as-is map shows how work really happens today, and each to-be map shows where steps can be simplified.
Deliverables
- BPMN 2.0 process maps
- As-is / to-be workflow mapping
- Workflows
- SOPs
04
Digital Content Platforms
Overview
Structured knowledge articles, FAQs and templates in SharePoint and Atlassian Confluence.
Content is organised into a clear structure so people can find answers without having to ask. Aliso Digital works in Microsoft SharePoint and Atlassian Confluence, and has experience with knowledge platforms such as Panviva.
Deliverables
- Knowledge-base articles
- FAQs and templates
- Content strategy
- Conversation design
05
AI-Driven Documentation
Overview
Faster process maps and guides with AI tools, without losing quality or accuracy.
AI tools are used to speed up the creation of process maps and guides, with quality and accuracy kept front of mind. Documentation turnaround is usually two to three days, depending on workload and subject matter expert availability.
Deliverables
- Process maps
- User guides
- Work instructions
- Knowledge-base articles
06
Technical Writing & Knowledge Management
Overview
Complex concepts simplified into clear, compliant, user-friendly documentation and knowledge.
Specialist topics become user guides, SOPs, troubleshooting guides and knowledge-base articles that readers can actually follow. Documentation is written to suit your templates and brand guidelines.
Deliverables
- User guides
- SOPs and work instructions
- Troubleshooting guides
- Policies, procedures and templates
07
System Adoption
Overview
Training materials and rollout support from pilot to hypercare.
Training materials, onboarding guides and job aids are produced for each stage of a rollout. Aliso Digital creates the materials people learn from; it does not run live training sessions.
Deliverables
- Training materials
- Onboarding guides
- User guides
- Job aids
08
Stakeholder Engagement & Workshops
Overview
Collaborative workshops that surface requirements, resolve conflicts and speed up decisions.
Workshops bring the right people into the room to agree what is needed and why. Based in Melbourne with a focus on Australian clients, Aliso Digital can run them remotely or onsite.
Deliverables
- Workshops
- Requirements documentation
- Presentations
- Process maps
09
UX/UI Design
Overview
Wireframes, mockups and prototypes that turn process insight into intuitive interfaces.
Process insight becomes screens people can follow, showing how a system should work before it is built. Conversation design is also available for chatbots, voice assistants and webchat.
Deliverables
- Wireframes
- Mockups
- Prototypes
- Conversation design
Platform experience
Platforms we work in.
HR, CRM, finance, knowledge, process and workflow platforms.
How it works
3 steps to get started.
01
Book a free call
Pick a 30-minute time that suits you.
02
Tell me what you need
We talk through your project, your systems and your timeline.
03
Leave with a plan
You get clear next steps, in plain language.
By the numbers
19+
Years of experience
Across government and enterprise digital transformation.
4+
Government clients
Delivering trusted solutions for government agencies with streamlined documentation.
15+
Corporate clients
Partnering with leading corporations to create impactful workflows and technical content.
3+
Multinational clients
Driving success with scalable solutions tailored for global brands and markets.
Testimonials
Real people. Real results.
He has an exceptional ability to work with people across all levels of an organisation, quickly building trust and making complex process discussions feel practical and collaborative rather than painful.
Prue H.
Transformation Lead, WEHI
FAQ
Questions.
Let’s talk
Not sure which service you need?
Book a free 30-minute discovery call and we will work it out together.