Process mapping can feel like a big task, but with the right approach, it becomes a valuable tool for improving workflows and keeping teams aligned.
Here are the 10 commandments of process mapping to help you create clear, effective, and user-friendly maps.
1. Thou shalt keep it simple
Your process map doesn’t need to be fancy.
Stick to clear shapes, straightforward lines, and simple language.
The goal is to make it easy for everyone to understand at a glance.
2. Thou shalt define the purpose
Always know why you’re creating the process map.
Is it to improve a workflow, onboard new employees, or document a compliance requirement?
Having a clear purpose keeps your map focused and useful.
3. Thou shalt involve the right people
Process maps are a team effort.
Work with the people who know the process best, whether they’re managers, frontline staff, or subject matter experts.
Their insights will make your map accurate and practical.
4. Thou shalt start with the big picture
Begin by mapping out the overall process from start to finish.
Once that’s clear, you can go into the details of each step.
Starting broad keeps things organised and avoids confusion.
5. Thou shalt use standard symbols
Use commonly recognised symbols like ovals for start and end points, rectangles for steps, and diamonds for decisions.
This keeps your map consistent and easy for anyone to follow.
6. Thou shalt label everything clearly
Every step, decision, and connection in your process map should be labelled.
Vague or missing labels make it harder for people to understand the process.
7. Thou shalt test the map
Once your map is complete, walk through it step by step.
Ask yourself if the process makes sense and if anything is missing.
Share it with others to get their feedback too.
8. Thou shalt update the map as needed
Processes change over time, so your map should too.
Review it regularly to make sure it’s still accurate and relevant.
Outdated maps can create confusion instead of solving problems.
9. Thou shalt make it accessible
A process map is only useful if people can find it.
Store it in a centralised location where everyone who needs it can access it easily.
10. Thou shalt keep the audience in mind
Think about who will be using the process map.
Make it clear and practical for their needs, whether they’re new employees, team leaders, or external stakeholders.
