đź§  Understanding Taxonomy and Process Grouping for Beginners

If you’re new to business analysis or process work, the idea of “taxonomy” or “grouping processes” can sound a bit academic or confusing. But it’s actually simple once you break it down. This blog will walk you through what taxonomy is, why it matters, and how to group processes in a way that makes sense—especially […]

🚀 Boosting Productivity in Technical Writing By Leveraging AI for Repetitive Tasks

In the realm of technical writing and content design, professionals often grapple with time-consuming tasks like extracting text from PDFs, formatting documents, and creating structured content. These repetitive activities can detract from more strategic and creative work. Fortunately, advancements in Artificial Intelligence (AI) offer solutions to streamline these processes, enhancing efficiency and allowing writers to […]

đź§  Future-State Process Mapping and Why It Matters More Than Ever

If your business is looking to improve how it works, future-state process mapping isn’t just helpful—it’s essential. It’s how you move from where you are now to where you should be. It helps you spot inefficiencies, simplify tasks and see where automation makes sense. But most people don’t realise that good future-state mapping starts with […]

⚡ Navigating the Storm: My Journey Through the Declining Technical Writing Landscape

✍️ As a technical writer with 18 years of experience, I’ve seen the industry evolve. The years from 2019 to 2023 were some of the best for my business. 🚀 COVID-19 brought an unexpected boom in demand for documentation, remote work, and digital transformation. đź’» Companies needed clear, structured content to support the shift to […]

🚀 How I Use Office 365 and AI to Create and Manage Technical Docs Better and Faster

Technical documentation is changing. It is no longer just about writing user guides and SOPs in Word and emailing them around. In 2025, the expectations are higher. Faster delivery.Live access.Searchable content.Collaborative editing.Smarter workflows. To meet those expectations, I use the full Microsoft Office 365 suite with AI built in. Word, Teams, SharePoint, Planner, and Copilot […]

📍 Why Process Mapping Matters for Business Analysts

It’s one of the most essential tools in a business analyst’s kit. Process mapping isn’t just a nice-to-have. If you’re trying to improve how a business works, you need to understand how it actually works. That’s where process mapping comes in. 🔎 See the Work Clearly When teams describe what they do, it often sounds […]