London 2023… A Reflection on Learning Sales in a Conference You Can’t Replicate Online
Looking back at 2023, one experience still stands out. Attending a live session with Chris Do in London. It was part of a work conference setting, but it felt more focused and practical than most conferences I have attended. Chris Do from The Futur is known for helping creatives and professionals communicate their value and […]
👀 Interviews Are a Two Way Assessment Not a Test
Most people walk into interviews thinking they are being judged. Their skills. Their experience. Their answers. What often gets missed is that interviews also judge the organisation. They reveal culture before day one. They show how people speak when power is in the room. They expose how disagreement, curiosity, and respect are handled. If you […]
🤝 Building Rapport With SMEs to Get the Information That Matters
As a technical writer or business process analyst, your work depends on other people’s knowledge. Subject matter experts hold the detail behind the diagrams, SOPs and work instructions. They know what really happens beyond the documented process. They know where things break. They know which steps exist only because of history. But getting that knowledge […]
BPMN 2.0 Process Mapping Best Practices With Stakeholders
BPMN 2.0 is one of the clearest ways to represent how work actually happens.It creates a shared language across business and technical teams.It reduces ambiguity and helps organisations see their processes end to end. But BPMN 2.0 only works well when the right information is captured.That information does not live in tools or systems alone.It […]
📘 How Capturing Knowledge Keeps Business as Usual
Every business relies on people to keep things moving. But when knowledge only lives in people’s heads, continuity is fragile. Staff take leave, change roles or leave the company altogether. Without a system to capture what they know, Business as Usual (BAU) slows down—or even stops. A knowledge base prevents this by storing processes, SOPs […]
💸 The Cost of Not Capturing Knowledge from Key People
Every organisation has people who carry knowledge that keeps the business running. It could be the senior manager who remembers why a process exists. It could be the technician who knows the workaround when systems fail. Or it could be the administrator who understands the unspoken rules that hold a team together. When that knowledge […]
📘 How to Build a Good Knowledge Base Through Collaboration
A knowledge base is one of the most valuable tools a business can have. It saves time, reduces errors and keeps knowledge inside the organisation. But building a good knowledge base isn’t just about choosing the right software. It’s about working with people, drawing out their knowledge and turning it into something structured and useful. […]
📘 Building a Knowledge Base in Confluence
A good knowledge base is more than a set of documents. It’s a system that makes knowledge easy to capture, share and maintain across an organisation. Atlassian Confluence is one of the most effective tools for this job. It combines structure, collaboration and flexibility, making it a strong platform for knowledge bases of any size. […]
🤖 AI and the Future of Process Capture with Stakeholders
📌 The Role of AI in Process Analysis Business process analysts have always relied on workshops, interviews and observations to capture processes.But this approach can be time consuming and often depends heavily on people’s memory and willingness to share.Artificial intelligence changes that by offering tools that capture, structure and interpret processes more efficiently.AI can surface […]
