Why No One Reads Your Work Instructions—And How to Fix It Before Your Digital Project Fails

Rolling out new software? Hoping employees will follow the work instructions and adopt it smoothly? Most businesses assume people will read the documentation, follow the steps, and get on with their work. The truth? They won’t. Not because they are lazy. Not because they don’t care. But because most work instructions aren’t written for how […]
Why Most Training Fails – The Missing Piece That Instructional Designers Know

Companies spend thousands on training every year. Employees attend workshops, complete e-learning modules, and go through long manuals. Yet, when they get back to work, they struggle to apply what they learned. It’s frustrating for both employees and businesses. So what’s going wrong? The problem isn’t just the content. It’s how the training is designed. […]
Why Poorly Written Work Instructions Are Costing Your Business Time and Money

The Hidden Cost of Bad Work Instructions Most businesses underestimate the impact of poorly written work instructions. They assume employees will figure things out. They think quick verbal training is enough. They believe documentation is just a formality. But the reality? Bad work instructions are bleeding time and money from your business. 📌 Employees waste […]
The 10 Commandments of Process Mapping

Process mapping can feel like a big task, but with the right approach, it becomes a valuable tool for improving workflows and keeping teams aligned. Here are the 10 commandments of process mapping to help you create clear, effective, and user-friendly maps. 1. Thou shalt keep it simple Your process map doesn’t need to be […]
How to Succeed as a Technical Writer in a Collaborative Environment

What is Technical Writing Really About? Technical writing isn’t just about putting words on paper. It’s about turning complex ideas into clear, useful information that people can actually use. The role goes beyond writing—it’s about understanding, simplifying, and connecting with your audience. The Importance of Collaboration The heart of technical writing lies in collaboration. You’ll […]
The Role of a Technical Writer Is Crafting Clarity and Excellence in Documentation

Technical writing is an essential function in organisations, especially those navigating complex projects and requiring clear, high-quality documentation for both internal and external audiences. As a technical writer, your role extends beyond just producing documents—it’s about making complex information accessible, actionable, and engaging for its intended audience. Technical writing is an essential function in organisations, […]
My Experience as an Instructional Designer on a Salesforce Digital Transformation Project

Working on a Salesforce digital transformation project for a government department was a unique and rewarding experience. For two years, I collaborated with an Agile project team to implement Salesforce effectively while ensuring end-users could adopt the system seamlessly. The role required balancing technical expertise, stakeholder management, and a focus on user needs. Here’s an […]
Why Your Digital Transformation Will Fail Without a Technical Writer on the Change Team

Businesses spend millions on digital transformation projects. New systems, upgraded platforms, better workflows—it all sounds great in theory. But most of these projects do not fail because of bad technology. They fail because employees do not understand how to use it, processes are not documented properly, and the change team assumes people will figure things […]
Technical Writing, Bid Writing, and Instructional Design—What’s the Difference and Which One Does Your Business Really Need?

Most businesses think writing is just writing. They need documentation, training materials, or proposals, so they assume any writer can do the job. But not all writing is the same, and hiring the wrong kind of writer can cost time, money, and opportunities. Technical writers, bid writers, and instructional designers each have a unique skill […]