🧑💻 Skills Required to Build and Maintain a Strong Knowledge Base
A knowledge base doesn’t build itself. It takes the right mix of technical ability, documentation practice and people skills. While platforms like Confluence, SharePoint or Notion provide the tools, it’s the skills of the people who manage them that determine success. Here are the key skills required to create and sustain a knowledge base that […]
🧑🤝🧑 Building a Knowledge Base with People Skills
A knowledge base is only as strong as the people who contribute to it. Technology provides the platform, but emotional intelligence and people skills are what bring it to life. As a business process analyst or documentation specialist, your challenge isn’t writing content—it’s getting the right information out of people’s heads. That takes patience, curiosity […]
📘 Capture Knowledge and Processes Before People Leave
Every business has key people who hold knowledge that keeps things running. They know the exceptions, the workarounds and the context that never makes it into a system. But what happens if they leave? Without proper documentation, that knowledge walks out the door with them. The result is wasted time, confusion and an uphill battle […]
📘 Knowledge Base Best Practice in SharePoint
A knowledge base only works if people use it. SharePoint is one of the most widely adopted platforms for knowledge management, but its success depends on how it is set up. When designed well, it becomes a central hub for Standard Operating Procedures (SOPs), work instructions and business process documentation. When designed poorly, it becomes […]
📘 Knowledge Bases and Process Documentation Inside Them
A knowledge base is more than a storage system. It is a living resource where organisations capture and maintain critical knowledge. At the heart of a strong knowledge base is process documentation. This combination ensures that staff not only find information but also understand how work gets done. Done well, a knowledge base with process […]
🤝 AI Can Take You So Far But Human Connection Gets the Job Done
🌐 Where AI Adds Value AI is changing how we work. It can automate tasks, capture processes and provide analysis at speeds humans can’t match. For business process analysts, AI tools can map workflows, highlight inefficiencies and even draft documentation. But while AI gets you started, it doesn’t finish the job. Data without context can […]
📘 Building a Strong Knowledge Base with Atlassian Confluence
A business runs on knowledge. But knowledge can easily get lost in emails, chats, or personal files. That’s why having a central knowledge base is critical. Atlassian Confluence is one of the best tools to capture, organise and share knowledge across teams. It creates a single source of truth that supports collaboration, consistency and long-term […]
🔍SIPOC for Business Analysts Who Want a Clear Starting Point
If you’ve ever tried mapping a messy process and didn’t know where to start, SIPOC is your friend. It’s simple. It’s quick. And it helps you get your head around the whole thing before diving into the details. 🔍 So, what’s SIPOC? SIPOC stands for: It’s basically a high-level view of any process. From start […]
⚡ Navigating the Storm: My Journey Through the Declining Technical Writing Landscape
✍️ As a technical writer with 18 years of experience, I’ve seen the industry evolve. The years from 2019 to 2023 were some of the best for my business. 🚀 COVID-19 brought an unexpected boom in demand for documentation, remote work, and digital transformation. 💻 Companies needed clear, structured content to support the shift to […]
