🧠Why Content Design Skills Are Essential for Technical Writers
In 2025, writing clearly isn’t enough. Technical writers are expected to do more than just explain how things work. They’re expected to create content that helps users solve problems fast, across multiple channels, devices, and use cases. This is where content design comes in. Content design isn’t just a buzzword—it’s a critical skillset that makes […]
🛠️ Technical Writing and Standard Operating Procedures: Why It Matters More Than Ever
Clear, repeatable processes are what keep businesses running. But those processes only work when they’re written down properly. That’s where standard operating procedures (SOPs) come in—and why technical writing is so important to doing them well. âś… What Is an SOP? A standard operating procedure is a step-by-step guide that explains how to do a […]
Don’t Let Business Knowledge Stay in People’s Heads — Here’s Why You Need SOPs
Imagine if your top employee suddenly quit tomorrow. Would your business grind to a halt? Would anyone know how to keep things running? If all your business knowledge is trapped in people’s heads and not documented in SOPs (Standard Operating Procedures), you’re taking a massive risk. Here’s why it’s time to capture that knowledge and […]
🖋️ Where a Technical Writer Fits in Digital Transformation and IT Projects
When businesses undergo digital transformation or roll out new IT systems, there’s a lot of focus on the technology. But here’s what often gets missed: If people don’t know how to use the new systems or follow new processes, the entire project can fail. That’s where a technical writer comes in. They don’t just write […]
Who Writes Business Policies and Procedures? Why Every Company Needs a Technical Writer
Why Business Policies and Procedures Matter Every business, no matter the size or industry, needs clear and structured policies and procedures. They define how things should be done, ensure compliance, and reduce confusion across teams. But here’s the problem: đź“Ś Most companies don’t have well-documented policies and procedures.đź“Ś Employees rely on outdated documents—or worse, verbal […]
Why Your Business Needs Better Document Graphic Design to Stand Out
Your documents say more about your business than you think. Your documents say more about your business than you think. But good document graphic design does the opposite. It makes your content clear, engaging, and easy to follow. It builds trust with clients, employees, and stakeholders. It ensures your message gets across the way you […]
Process Documentation vs. Work Instructions: What’s the Difference and Why It Matters
Why Clear Documentation Is Critical for Business Success Every business, no matter the industry, relies on standardized processes to function smoothly. đź“Ś Employees need guidance on how to complete tasks correctly.đź“Ś New hires must get up to speed quickly without relying on verbal instructions.đź“Ś Businesses must ensure compliance, reduce errors, and improve efficiency. Yet, many […]
Why Your Digital Transformation Will Fail Without a Technical Writer on the Change Team
Businesses spend millions on digital transformation projects. New systems, upgraded platforms, better workflows—it all sounds great in theory. But most of these projects do not fail because of bad technology. They fail because employees do not understand how to use it, processes are not documented properly, and the change team assumes people will figure things […]
Creating and Managing Effective Documentation in High-Pressure Environments
Clear and effective documentation is at the core of any successful organisation, especially when working within regulated industries or fast-paced projects. From writing and revising standard operating procedures (SOPs) to ensuring training manuals meet specific change control requirements, the process requires a blend of technical expertise, collaboration, and time management. In my experience, working on […]
