Process Documentation vs. Work Instructions: What’s the Difference and Why It Matters

Why Clear Documentation Is Critical for Business Success Every business, no matter the industry, relies on standardized processes to function smoothly. 📌 Employees need guidance on how to complete tasks correctly.📌 New hires must get up to speed quickly without relying on verbal instructions.📌 Businesses must ensure compliance, reduce errors, and improve efficiency. Yet, many […]

Why Your Digital Transformation Will Fail Without a Technical Writer on the Change Team

Businesses spend millions on digital transformation projects. New systems, upgraded platforms, better workflows—it all sounds great in theory. But most of these projects do not fail because of bad technology. They fail because employees do not understand how to use it, processes are not documented properly, and the change team assumes people will figure things […]

Creating and Managing Effective Documentation in High-Pressure Environments

Clear and effective documentation is at the core of any successful organisation, especially when working within regulated industries or fast-paced projects. From writing and revising standard operating procedures (SOPs) to ensuring training manuals meet specific change control requirements, the process requires a blend of technical expertise, collaboration, and time management. In my experience, working on […]