🖋️ Where a Technical Writer Fits in Digital Transformation and IT Projects
When businesses undergo digital transformation or roll out new IT systems, there’s a lot of focus on the technology. But here’s what often gets missed: If people don’t know how to use the new systems or follow new processes, the entire project can fail. That’s where a technical writer comes in. They don’t just write […]
⚡ The Hidden Danger Lurking in Your Business: What Happens When Key People Leave?
What would happen if your most trusted employee didn’t show up tomorrow? No warning. No explanation. No handover. Just gone. Maybe they landed a better opportunity.Maybe they decided to retire early.Maybe they had no choice. Whatever the reason, the impact on your business could be devastating. Suddenly, all the knowledge they held—their understanding of workflows, […]
Why Technical Writers Are the Unsung Heroes of Change Management
Change is never easy in a business. It can disrupt operations, create confusion, and leave teams struggling to adapt. This is where technical writers come in. They don’t just document processes—they bridge the gap between change managers, business analysts, and the teams affected by change. Without them, businesses would struggle to transition smoothly. Here’s how […]
Your Outdated Documents Are Costing You Money Mistakes and Compliance Issues—Here’s How to Fix It
Outdated Documents Are Quietly Hurting Your Business Most businesses do not think about their documentation until something goes wrong. An old process guide, an outdated procedure, or a compliance manual that has not been updated in years can lead to costly mistakes. A single wrong step in a process can slow down teams, create errors, […]
Who Writes Work Instructions? The Role of a Technical Writer in Creating Clear Procedures
Why Work Instructions Matter Work instructions bridge the gap between training and execution. They tell employees exactly how to complete a task, ensuring consistency, accuracy, and efficiency. But who actually writes work instructions? If they’re assigned to the wrong person, they can be: ❌ Too vague – Missing details lead to mistakes❌ Too long – […]
How to Improve Knowledge Transfer Before Key Employees Leave
The Problem No One Talks About Until It’s Too Late Every business has key employees who know how everything works. They are the ones who:đź“Ś Understand the ins and outs of your systems and processes.đź“Ś Know the shortcuts, workarounds, and undocumented fixes.đź“Ś Have years of institutional knowledge that keeps things running smoothly. But what happens […]
Who Writes Standard Operating Procedures? The Role of a Technical Writer
Why Standard Operating Procedures Matter Businesses rely on Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and compliance. But most companies struggle to write them properly. Some hand off the job to a random employee, thinking it’s just about listing steps. The problem? Badly written SOPs confuse people, waste time, and lead to mistakes. A […]
Deadlines Are Mostly Made Up – So Why Do People Treat Them Like Life and Death?
Most deadlines are not real. They are imposed by someone higher up, who is not even doing the work. Yet, businesses treat them like life and death. One person gets pressured to meet a deadline. That forces another person to rush. That forces another person to rush. And before you know it, the whole team […]
How Process Mapping and Technical Writing Work Together to Drive Digital Transformation
When businesses undergo digital transformation, process mapping and technical writing must work together seamlessly. Process mapping provides a clear picture of how current systems operate and how new systems will function, while technical writing ensures that every step is documented for easy implementation and understanding. Without this combination, even the best-laid plans can falter, leading […]
