🛠️ Technical Writing and Standard Operating Procedures: Why It Matters More Than Ever
Clear, repeatable processes are what keep businesses running. But those processes only work when they’re written down properly. That’s where standard operating procedures (SOPs) come in—and why technical writing is so important to doing them well. âś… What Is an SOP? A standard operating procedure is a step-by-step guide that explains how to do a […]
đź“ť The Career Lesson That Changed My Life: Why IT Documentation Is an Essential Skill
Nearly 20 years ago, one of my greatest mentors—a lecturer at Victoria University—taught me a lesson that would shape my entire career: “IT documentation is one of the most important skills you’ll ever learn in your career.” đź’ˇ At the time, I didn’t fully understand the weight of those words. In every group assignment, I […]
đź“ť How to Create a Process Document (SOP) That Actually Works
A Standard Operating Procedure (SOP) is more than just a checklist. It’s a step-by-step guide that helps your team complete tasks accurately, consistently, and efficiently. But here’s the problem: Most SOPs are either too vague to be useful or too complicated to follow. Let’s fix that. In this blog, I’ll show you how to create […]
đź’ˇ Writers’ Block Doesn’t Exist Anymore – Thanks to Gen AI and ChatGPT
Ever sat staring at a blank page, waiting for inspiration to strike? Yeah, we’ve all been there. But here’s the truth: Writers’ block is officially a thing of the past—thanks to Generative AI and tools like ChatGPT. Now, instead of waiting for ideas to come, you can generate them on demand. With the right prompts, […]
🚨 Return-to-Office Mandates Are Killing My Business—and There’s Nothing I Can Do About It
As a solopreneur and technical writer with nearly two decades of experience, I’ve weathered many industry shifts. But the recent return-to-office (RTO) mandates have dealt a blow I never anticipated. My business is bleeding money, and I’m silently suffering as I watch opportunities evaporate. 🌟 The Golden Era: 2019-2023 From 2019 to 2023, my business […]
Don’t Let Business Knowledge Stay in People’s Heads — Here’s Why You Need SOPs
Imagine if your top employee suddenly quit tomorrow. Would your business grind to a halt? Would anyone know how to keep things running? If all your business knowledge is trapped in people’s heads and not documented in SOPs (Standard Operating Procedures), you’re taking a massive risk. Here’s why it’s time to capture that knowledge and […]
⚡ The High Cost of Knowledge Loss: Why Poor Handover and Training Will Cripple Your Business
Imagine this. Your top-performing employee—the one who knows every key process—announces they’re leaving. You have two weeks. No documentation.No process maps.No structured handover plan. And now, you’re staring down a very expensive problem. Because here’s the harsh truth: ⚡ Knowledge loss is expensive.đź’¸ Handover without documentation is chaotic.⏳ Training new staff without clear processes costs […]
🖋️ Where a Technical Writer Fits in Digital Transformation and IT Projects
When businesses undergo digital transformation or roll out new IT systems, there’s a lot of focus on the technology. But here’s what often gets missed: If people don’t know how to use the new systems or follow new processes, the entire project can fail. That’s where a technical writer comes in. They don’t just write […]
⚡ The Hidden Danger Lurking in Your Business: What Happens When Key People Leave?
What would happen if your most trusted employee didn’t show up tomorrow? No warning. No explanation. No handover. Just gone. Maybe they landed a better opportunity.Maybe they decided to retire early.Maybe they had no choice. Whatever the reason, the impact on your business could be devastating. Suddenly, all the knowledge they held—their understanding of workflows, […]
