The 10 Commandments of Technical Writing

Technical writing is all about creating documents that people can actually use and understand. It’s not just about writing down facts. It’s about making sure your audience gets the information they need in a way that’s clear and practical. Here are the 10 commandments of technical writing to help you create content that stands out […]

Why Most Training Fails – The Missing Piece That Instructional Designers Know

Companies spend thousands on training every year. Employees attend workshops, complete e-learning modules, and go through long manuals. Yet, when they get back to work, they struggle to apply what they learned. It’s frustrating for both employees and businesses. So what’s going wrong? The problem isn’t just the content. It’s how the training is designed. […]

Process Documentation vs. Work Instructions: What’s the Difference and Why It Matters

Why Clear Documentation Is Critical for Business Success Every business, no matter the industry, relies on standardized processes to function smoothly. 📌 Employees need guidance on how to complete tasks correctly.📌 New hires must get up to speed quickly without relying on verbal instructions.📌 Businesses must ensure compliance, reduce errors, and improve efficiency. Yet, many […]

My Experience as an Instructional Designer on a Salesforce Digital Transformation Project

Working on a Salesforce digital transformation project for a government department was a unique and rewarding experience. For two years, I collaborated with an Agile project team to implement Salesforce effectively while ensuring end-users could adopt the system seamlessly. The role required balancing technical expertise, stakeholder management, and a focus on user needs. Here’s an […]

No One Reads Your Work Instructions—And That’s Why Your System Rollout Is Failing

Rolling out a new system takes months of planning, testing, and investment. The software is ready. The tech team is confident. The go-live date arrives, and then… Employees struggle, avoid using the system, or create workarounds to keep doing things the old way. The issue isn’t the system itself. It’s the documentation. No one reads […]

Creating and Managing Effective Documentation in High-Pressure Environments

Clear and effective documentation is at the core of any successful organisation, especially when working within regulated industries or fast-paced projects. From writing and revising standard operating procedures (SOPs) to ensuring training manuals meet specific change control requirements, the process requires a blend of technical expertise, collaboration, and time management. In my experience, working on […]

Why Being Easy to Work With Matters More Than You Think in Knowledge Management

Work is not just about getting things done. It is about how you work with others. In knowledge management, where teams share, document, and refine critical information, being easy to work with is just as important as the knowledge itself. People Share More With Those They Like Human psychology is simple. People do not share […]