How Process Mapping and Technical Writing Work Together to Drive Digital Transformation
When businesses undergo digital transformation, process mapping and technical writing must work together seamlessly. Process mapping provides a clear picture of how current systems operate and how new systems will function, while technical writing ensures that every step is documented for easy implementation and understanding. Without this combination, even the best-laid plans can falter, leading […]
Your Training Is Failing—Here’s What Instructional Designers Know That You Don’t
Most training does not work. Employees sit through hours of content, tick boxes on compliance courses, and then forget most of it within days. Businesses spend thousands on training programs, yet people still struggle to apply what they have learned. The problem is not your employees. It is how they are being trained. Instructional designers […]
The Hidden Cost of Bad Documentation and Why More Melbourne Businesses Are Hiring Technical Writers
Most businesses assume their documentation is good enough—until things start going wrong. Employees struggle to find answers, mistakes pile up, and managers spend time re-explaining the same processes. Bad documentation does more than slow people down. It costs businesses real money in lost productivity, training inefficiencies, and rework. That is why more companies in Melbourne […]
⚡ When Knowledge Vanishes: The Business Risk You Can’t Ignore
What if the people who know everything about your business vanished tomorrow? No goodbyes.No handover notes.No chance to prepare. Just gone. They knew how your systems worked, how processes flowed, and how your clients were managed. And now, they’ve taken all that knowledge with them. The result? ⚡ Operations freeze.💸 Revenue drops.⏳ Projects grind to […]
What I’ve Learned as a Technical Writer in Melbourne—And Why Most Businesses Get Documentation Wrong
Every business needs clear, structured documentation. But most don’t realise how bad theirs is until it’s already a problem. As a technical writer in Melbourne, I’ve worked with big companies, small businesses, and everything in between. I’ve seen what works, what fails, and why employees struggle with instructions that should be easy to follow. The […]
Why Your Business Needs Better Document Graphic Design to Stand Out
Your documents say more about your business than you think. Your documents say more about your business than you think. But good document graphic design does the opposite. It makes your content clear, engaging, and easy to follow. It builds trust with clients, employees, and stakeholders. It ensures your message gets across the way you […]
The 10 Commandments of Technical Writing
Technical writing is all about creating documents that people can actually use and understand. It’s not just about writing down facts. It’s about making sure your audience gets the information they need in a way that’s clear and practical. Here are the 10 commandments of technical writing to help you create content that stands out […]
The Secret Weapon for Faster Employee Onboarding: What HR Won’t Tell You About Instructional Design
New hires walk through the door, excited and ready to get started. Then, the onboarding begins. Endless documents, training sessions that drag on, and information overload. By the time they actually get to work, most of what they learned is already forgotten. Some employees take weeks, even months, to fully settle in. Others hit the […]
Why Most Training Fails – The Missing Piece That Instructional Designers Know
Companies spend thousands on training every year. Employees attend workshops, complete e-learning modules, and go through long manuals. Yet, when they get back to work, they struggle to apply what they learned. It’s frustrating for both employees and businesses. So what’s going wrong? The problem isn’t just the content. It’s how the training is designed. […]
