⚖️ Agile vs Waterfall for Business Analysts: Which Side Are You On?
If you’re a business analyst, you’ve probably been dropped into both Agile and Waterfall projects at some point in your career. Maybe you’ve even jumped between them on the same day. Both approaches have strengths—and both ask different things of a BA. So which one’s better? The truth is, it depends on the context. But […]
🚀 Why Technical Writers Who Embrace AI Are Already Ahead
AI is not just a buzzword anymore. It’s a tool that’s changing the way teams work. And for technical writers, it’s quickly becoming part of the everyday workflow. I’ve been using AI to improve the way I write and deliver technical documentation. And the truth is, I’m working better, faster, and smarter than ever before. […]
🚀 How I Use Microsoft 365 and AI to Write and Manage Technical Docs Faster
In 2025, writing great technical documentation is not just about what you write. It’s about how fast you can produce it, how you manage it, and where you publish it. That’s why I use the full Microsoft 365 stack—Word, SharePoint, Lists, and Copilot—to write, manage, and publish documentation faster and better. Combined with AI, it’s […]
🚀 How I Use AI to Stay Ahead as a Technical Writer
AI is changing the way we work. And as a technical writer, I’m not resisting it. I’m embracing it. Not because I think it will take over the job—but because it helps me do my job better. Faster content creation.Smarter editing.More time for real collaboration. That’s what AI gives me. It’s not a threat. It’s […]
🧠 Why Content Design Skills Are Essential for Technical Writers
In 2025, writing clearly isn’t enough. Technical writers are expected to do more than just explain how things work. They’re expected to create content that helps users solve problems fast, across multiple channels, devices, and use cases. This is where content design comes in. Content design isn’t just a buzzword—it’s a critical skillset that makes […]
⏱️ How Process Documentation Saves Time and Boosts Efficiency
Time is one of your most valuable business resources. But how much time is wasted every day because employees are unclear on processes, searching for information, or making preventable mistakes? The solution? Detailed process documentation. When your workflows and procedures are clearly documented, your team spends less time figuring out how to complete tasks and […]
🛠️ Technical Writing and Standard Operating Procedures: Why It Matters More Than Ever
Clear, repeatable processes are what keep businesses running. But those processes only work when they’re written down properly. That’s where standard operating procedures (SOPs) come in—and why technical writing is so important to doing them well. ✅ What Is an SOP? A standard operating procedure is a step-by-step guide that explains how to do a […]
📝 The Career Lesson That Changed My Life: Why IT Documentation Is an Essential Skill
Nearly 20 years ago, one of my greatest mentors—a lecturer at Victoria University—taught me a lesson that would shape my entire career: “IT documentation is one of the most important skills you’ll ever learn in your career.” 💡 At the time, I didn’t fully understand the weight of those words. In every group assignment, I […]
📝 How to Create a Process Document (SOP) That Actually Works
A Standard Operating Procedure (SOP) is more than just a checklist. It’s a step-by-step guide that helps your team complete tasks accurately, consistently, and efficiently. But here’s the problem: Most SOPs are either too vague to be useful or too complicated to follow. Let’s fix that. In this blog, I’ll show you how to create […]
