Most people don’t read documents. They skim. If a page looks cluttered, messy, or like too much effort to read, they ignore it. Employees skip instructions, misunderstand steps, and waste time asking for help instead of using the resources available. The problem isn’t always the content. It’s how it looks.
Every workplace has go-to people. They know how everything works. They remember the fixes no one documented. They have shortcuts for processes that should take twice as long. They know who to call when something breaks, even if it’s not their job. Then one day, they leave. And suddenly, everything
Digital transformation is a big deal for businesses. It often involves updating systems, adopting new technologies, and rethinking how things are done to improve efficiency. But there’s one step that’s often overlooked during these projects, and that’s process mapping. Process mapping is a simple yet powerful way to visualise how
Onboarding and training are critical components of any organisation’s success. Yet, for many companies, these processes are plagued by inefficiencies, inconsistencies, and unnecessary costs. Knowledge management tools and procedure guides are game-changers in this arena, offering a systematic way to streamline onboarding and training while fostering a well-prepared and confident
Technical writing is often thought of as dry and word-heavy. Most people imagine endless pages of plain text with little to no thought given to how it looks. But here’s the thing—people are visual. We process images faster than words, and the way a document looks plays a big role
Good training is more than just handing someone a guide and hoping they figure it out. It needs to be structured, easy to follow, and designed to help people retain information. This is where instructional design makes a difference. It takes training materials like guides, work instructions, and training packs
Digital transformation is often seen as a technical challenge, but it’s really about people and processes. This is where technical writing plays a critical role. For businesses to move to new systems and technologies smoothly, everyone involved needs to understand how it all works. Clear and concise documentation ensures everyone
Clear and effective work instructions are a cornerstone of successful businesses, especially in today’s fast-moving, tech-driven world. They help teams stay aligned, reduce errors, and improve efficiency. Here’s why they’re so important and how they can benefit your organisation. Reduce Errors and Boost Productivity Research shows that human error is
Running a business is all about efficiency. Every day, decisions, tasks, and operations come together to create a functioning system. But here’s the problem: when processes aren’t clearly captured and documented, businesses lose one of their most valuable resources—time. Why Capturing Business Processes Matters Imagine you’re a business owner. You’ve
