How to Improve Knowledge Transfer Before Key Employees Leave
The Problem No One Talks About Until It’s Too Late Every business has key employees who know how everything works. They are the ones who:📌 Understand the ins and outs of your systems and processes.📌 Know the shortcuts, workarounds, and undocumented fixes.📌 Have years of institutional knowledge that keeps things running smoothly. But what happens […]
Who Writes Business Policies and Procedures? Why Every Company Needs a Technical Writer
Why Business Policies and Procedures Matter Every business, no matter the size or industry, needs clear and structured policies and procedures. They define how things should be done, ensure compliance, and reduce confusion across teams. But here’s the problem: 📌 Most companies don’t have well-documented policies and procedures.📌 Employees rely on outdated documents—or worse, verbal […]
Who Writes Standard Operating Procedures? Why Businesses Need a Technical Writer for SOPs
Why Every Business Needs Standard Operating Procedures (SOPs) Businesses rely on repeatable processes to keep operations running smoothly. From onboarding new employees to handling customer service, manufacturing workflows, or IT system management—clear, structured procedures are what keep a business efficient and compliant. But here’s the problem: 📌 Most businesses don’t document their processes properly.📌 Employees […]
Who Writes Documents and Business Documentation? Why Every Company Needs a Technical Writer for Clear, Professional Documentation
Why Most Businesses Struggle With Documentation Businesses run on policies, procedures, reports, and training materials—but most struggle to keep their documentation clear, consistent, and usable. 📌 Employees waste time searching for information because documentation is outdated or disorganized.📌 Processes vary between teams because no one follows a standardized guide.📌 Training takes longer than it should […]
Who Can Write Work Instructions? Why Every Business Needs a Technical Writer for Clear Documentation
Why Most Businesses Struggle With Work Instructions Work instructions are one of the most overlooked aspects of business documentation. Many companies assume employees will figure things out as they go, relying on verbal instructions, outdated manuals, or scattered notes. But when work instructions are unclear, missing, or inconsistent, businesses end up with: 📌 Employees doing […]
Who Writes Standard Operating Procedures? The Role of a Technical Writer
Why Standard Operating Procedures Matter Businesses rely on Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and compliance. But most companies struggle to write them properly. Some hand off the job to a random employee, thinking it’s just about listing steps. The problem? Badly written SOPs confuse people, waste time, and lead to mistakes. A […]
Deadlines Are Mostly Made Up – So Why Do People Treat Them Like Life and Death?
Most deadlines are not real. They are imposed by someone higher up, who is not even doing the work. Yet, businesses treat them like life and death. One person gets pressured to meet a deadline. That forces another person to rush. That forces another person to rush. And before you know it, the whole team […]
How Process Mapping and Technical Writing Work Together to Drive Digital Transformation
When businesses undergo digital transformation, process mapping and technical writing must work together seamlessly. Process mapping provides a clear picture of how current systems operate and how new systems will function, while technical writing ensures that every step is documented for easy implementation and understanding. Without this combination, even the best-laid plans can falter, leading […]
Why No One Reads Your Documents and How to Fix It Before It Costs You
Most people do not read documents. They skim, skip, or give up halfway because the content is too long, too cluttered, or just too hard to follow. If your document is not designed properly, people will miss key details, make mistakes, or ignore it altogether. Studies show that users read only 20-28% of the text […]
