🌱 Why People Skills Matter More Than Anything
Being a business process analyst is not just about systems and workflows. It is about people. Processes only succeed when people feel understood, supported and valued. That is why emotional intelligence (EQ) is the greatest skill an analyst can have. Technical ability will help you create diagrams and documents. But it is your people skills […]
From Chaos to Clarity – How Process Analysts Future-Proof Workflows in the Age of AI
🌀 The Problem with Messy Workflows Every business has processes, but not every business has clear workflows. Over time, tasks pile up, approvals get added, and systems become cluttered. The result is a chaotic workflow where even basic steps feel complicated. In this environment, AI tools struggle to deliver value. AI thrives on structure and […]
📘 Capture Knowledge and Processes Before People Leave
Every business has key people who hold knowledge that keeps things running. They know the exceptions, the workarounds and the context that never makes it into a system. But what happens if they leave? Without proper documentation, that knowledge walks out the door with them. The result is wasted time, confusion and an uphill battle […]
The Analyst People Want in the Room: Why Being Easy to Work With Matters More Than Knowing It All
🌟 Likability > Acronyms In business analysis, technical expertise often gets the spotlight. Certifications, frameworks, and acronyms dominate conversations about what makes a “good” analyst. But here’s the truth: stakeholders rarely remember the acronyms you used. What they remember is how you made them feel. Were you approachable? Did you listen without judgment? Did you […]
📘 Knowledge Base Best Practice in SharePoint
A knowledge base only works if people use it. SharePoint is one of the most widely adopted platforms for knowledge management, but its success depends on how it is set up. When designed well, it becomes a central hub for Standard Operating Procedures (SOPs), work instructions and business process documentation. When designed poorly, it becomes […]
🌏 Business Process Analysis Works Best When People Come First
🗣️ Why People Matter More Than Documentation Technical skills and documentation matter. But when it comes to business process analysis, people workshops and stakeholder management are what truly make change happen. Documentation is a snapshot. A process map or requirements doc might look clean on paper, but it rarely captures the messy reality of human […]
From Chaos to Clarity How Conversations Shape Better Business Processes
🌪️ Chaos Is the Default in Business Every analyst knows the feeling: you step into a project and discover a tangle of miscommunication, conflicting priorities, and lack of clarity. Leadership says one thing, operations say another, and the end users? They feel like no one is listening at all. Left unchecked, this chaos leads to […]
📘 Knowledge Bases and Process Documentation Inside Them
A knowledge base is more than a storage system. It is a living resource where organisations capture and maintain critical knowledge. At the heart of a strong knowledge base is process documentation. This combination ensures that staff not only find information but also understand how work gets done. Done well, a knowledge base with process […]
🤝 AI Can Take You So Far But Human Connection Gets the Job Done
🌐 Where AI Adds Value AI is changing how we work. It can automate tasks, capture processes and provide analysis at speeds humans can’t match. For business process analysts, AI tools can map workflows, highlight inefficiencies and even draft documentation. But while AI gets you started, it doesn’t finish the job. Data without context can […]
