Why People Skills Matter More Than Technique for a Business Analyst
You can learn the technical side of business analysis in about 6 months. Requirements templates, process notation, user stories, traceability matrices, gap analysis. It’s all learnable, all documented, all fairly consistent from one organisation to the next. What takes years is the other part. Getting a room full of people who disagree to tell you […]
Digital Transformation Projects Run on People, Not Plans
I’ve worked on programs with excellent methodology that went badly. I’ve worked on messy ones that landed well. The difference was never the framework. It was who was in the room, how they got on, whether anyone was willing to say the difficult thing out loud. That’s not a soft observation. On a program with […]
Processes in IT digital transformation and why teams need to see how they fit together
Most IT projects don’t stall because of the technology. They stall because nobody agrees on how the work actually gets done. The software gets delivered. The training happens. Then, a few months later, people quietly go back to the old way. Usually it comes down to processes, and more specifically, the gaps between them. Every […]
The One Thing Missing From Your Process Maps (And Why It’s Costing You)
Every workplace has that one person who knows how everything actually works. Call her Jane. Jane knows why the invoice template has that weird extra field. She knows which supplier to ring when the usual one goes quiet. She knows the three steps nobody ever wrote down that keep the whole thing running. Then Jane […]
London 2023… A Reflection on Learning Sales in a Conference You Can’t Replicate Online
Looking back at 2023, one experience still stands out. Attending a live session with Chris Do in London. It was part of a work conference setting, but it felt more focused and practical than most conferences I have attended. Chris Do from The Futur is known for helping creatives and professionals communicate their value and […]
👀 Interviews Are a Two Way Assessment Not a Test
Most people walk into interviews thinking they are being judged. Their skills. Their experience. Their answers. What often gets missed is that interviews also judge the organisation. They reveal culture before day one. They show how people speak when power is in the room. They expose how disagreement, curiosity, and respect are handled. If you […]
🤝 Building Rapport With SMEs to Get the Information That Matters
As a technical writer or business process analyst, your work depends on other people’s knowledge. Subject matter experts hold the detail behind the diagrams, SOPs and work instructions. They know what really happens beyond the documented process. They know where things break. They know which steps exist only because of history. But getting that knowledge […]
BPMN 2.0 Process Mapping Best Practices With Stakeholders
BPMN 2.0 is one of the clearest ways to represent how work actually happens.It creates a shared language across business and technical teams.It reduces ambiguity and helps organisations see their processes end to end. But BPMN 2.0 only works well when the right information is captured.That information does not live in tools or systems alone.It […]
📘 How Capturing Knowledge Keeps Business as Usual
Every business relies on people to keep things moving. But when knowledge only lives in people’s heads, continuity is fragile. Staff take leave, change roles or leave the company altogether. Without a system to capture what they know, Business as Usual (BAU) slows down—or even stops. A knowledge base prevents this by storing processes, SOPs […]