Every organisation wants to run smoothly, but achieving that can feel like a constant challenge. Processes can get messy over time, with inefficiencies creeping in and slowing things down. This is where process documentation can make a real difference. By capturing how tasks and workflows are carried out, businesses can
Technical writing is one of the fastest-growing careers, but most people have no idea what it actually involves. Ask someone what a technical writer does, and you will probably get answers like:❌ “They write manuals no one reads”❌ “It’s just typing up instructions”❌ “Do they just proofread documents?” The reality
Most businesses think their SOPs are good enough. Until employees ignore them, misunderstand them, or work around them. Standard Operating Procedures (SOPs) should make work easier, faster, and more consistent. Instead, many are confusing, outdated, or so long no one actually reads them. When that happens, businesses lose time, make
Most businesses don’t think about documentation until it’s already a problem. Employees struggle to find answers, system rollouts fail, and teams waste hours fixing preventable mistakes. The problem isn’t the technology. It’s the lack of clear, structured documentation. A technical writer specialist makes sure businesses have usable, accurate, and accessible
Working from home has its fair share of challenges, but when it comes to avoiding distractions, it’s far better than the office. The number of distractions in a typical office can make it hard to focus, let alone get meaningful work done. Offices are often seen as places where collaboration
Most people don’t read documents. They skim. If a page looks cluttered, messy, or like too much effort to read, they ignore it. Employees skip instructions, misunderstand steps, and waste time asking for help instead of using the resources available. The problem isn’t always the content. It’s how it looks.
Every workplace has go-to people. They know how everything works. They remember the fixes no one documented. They have shortcuts for processes that should take twice as long. They know who to call when something breaks, even if it’s not their job. Then one day, they leave. And suddenly, everything
Digital transformation is a big deal for businesses. It often involves updating systems, adopting new technologies, and rethinking how things are done to improve efficiency. But there’s one step that’s often overlooked during these projects, and that’s process mapping. Process mapping is a simple yet powerful way to visualise how
Onboarding and training are critical components of any organisation’s success. Yet, for many companies, these processes are plagued by inefficiencies, inconsistencies, and unnecessary costs. Knowledge management tools and procedure guides are game-changers in this arena, offering a systematic way to streamline onboarding and training while fostering a well-prepared and confident
