What Makes a Good SOP? The Difference Between Effective and Useless Procedures
Why Most SOPs Fail Before They Even Get Used You’ve seen it before. A company invests time and effort into writing Standard Operating Procedures (SOPs). They get printed, saved, or uploaded somewhere… and then no one actually follows them. Employees ignore them. Processes become inconsistent. Mistakes happen. And when something goes wrong, leadership wonders why […]
Why No One Reads Your Reports—And How to Fix It
The Hard Truth About Reports You spend hours (or even days) writing reports. You compile data, craft insights, and format everything perfectly. Then… no one reads them. They get skimmed, ignored, or—worse—filed away and forgotten. If your reports aren’t clear, concise, and easy to scan, they’re just taking up space. So, why does this happen? […]
Who Writes User Guides for Software? Why Technical Writers Are Essential for UX
Why Bad User Guides Kill Software Adoption You invest in software.You roll it out to your team or customers.And then… they don’t use it properly. They get frustrated.They make mistakes.They call support over and over. The problem isn’t the software—it’s the lack of clear documentation. If users don’t understand how to use your software, they […]
Who Can Create SharePoint Sites and Manage Documentation in SharePoint?
Why Businesses Need SharePoint for Documentation Management Most businesses struggle with document storage, version control, and accessibility. Files get lost in email threads.Multiple versions of the same document create confusion.Employees waste time searching for the right information. That’s where SharePoint comes in. SharePoint is a powerful document management system that helps businesses organize, store, and […]
How to Improve Knowledge Transfer Before Key Employees Leave
The Problem No One Talks About Until It’s Too Late Every business has key employees who know how everything works. They are the ones who:📌 Understand the ins and outs of your systems and processes.📌 Know the shortcuts, workarounds, and undocumented fixes.📌 Have years of institutional knowledge that keeps things running smoothly. But what happens […]
Why No One Reads Your Documents and How to Fix It Before It Costs You
Most people do not read documents. They skim, skip, or give up halfway because the content is too long, too cluttered, or just too hard to follow. If your document is not designed properly, people will miss key details, make mistakes, or ignore it altogether. Studies show that users read only 20-28% of the text […]
Why More Companies Are Hiring Remote Technical Writers and Saving Thousands in the Process
Businesses run on information. Processes, systems, and tools need clear, structured documentation for employees to work efficiently. But creating and maintaining documentation takes time, resources, and expertise—something in-house teams often struggle to keep up with. That is why more companies are hiring remote technical writers to manage documentation without the cost of an in-house hire. […]
Your Work Instructions Are Failing Your Team Here’s How to Fix Them
Work Instructions Should Make Work Easier Not Harder Most businesses have work instructions that employees either ignore or struggle to follow. They are either too long too vague or buried in a folder no one remembers exists. If work instructions are not clear accessible and actually useful people will not use them. Instead of improving […]
The 10 Commandments of Technical Writing
Technical writing is all about creating documents that people can actually use and understand. It’s not just about writing down facts. It’s about making sure your audience gets the information they need in a way that’s clear and practical. Here are the 10 commandments of technical writing to help you create content that stands out […]
