The One Thing Missing From Your Process Maps (And Why It’s Costing You)
Every workplace has that one person who knows how everything actually works. Call her Jane. Jane knows why the invoice template has that weird extra field. She knows which supplier to ring when the usual one goes quiet. She knows the three steps nobody ever wrote down that keep the whole thing running. Then Jane […]
📉 What’s Missing Might Hurt You More Than What’s Broken
In digital transformation work, we often focus on what’s not working. But sometimes, the real problem is what’s not there at all. That’s where a Gap Analysis Document becomes one of the most valuable tools in a business analyst’s kit. I used it recently on a government compliance transformation project—where moving to a new platform […]