š§āš¤āš§ Building a Knowledge Base with People Skills
A knowledge base is only as strong as the people who contribute to it. Technology provides the platform, but emotional intelligence and people skills are what bring it to life. As a business process analyst or documentation specialist, your challenge isnāt writing contentāitās getting the right information out of peopleās heads. That takes patience, curiosity […]
š Knowledge Bases and Process Documentation Inside Them
A knowledge base is more than a storage system. It is a living resource where organisations capture and maintain critical knowledge. At the heart of a strong knowledge base is process documentation. This combination ensures that staff not only find information but also understand how work gets done. Done well, a knowledge base with process […]
š Building a Strong Knowledge Base with Atlassian Confluence
A business runs on knowledge. But knowledge can easily get lost in emails, chats, or personal files. Thatās why having a central knowledge base is critical. Atlassian Confluence is one of the best tools to capture, organise and share knowledge across teams. It creates a single source of truth that supports collaboration, consistency and long-term […]
š How I Use Office 365 and AI to Create and Manage Technical Docs Better and Faster
Technical documentation is changing. It is no longer just about writing user guides and SOPs in Word and emailing them around. In 2025, the expectations are higher. Faster delivery.Live access.Searchable content.Collaborative editing.Smarter workflows. To meet those expectations, I use the full Microsoft Office 365 suite with AI built in. Word, Teams, SharePoint, Planner, and Copilot […]
š How I Use AI to Create and Publish Technical Docs Faster with SharePoint
In 2025, businesses want fast and accurate documentation. They want it live, searchable, and accessible. Thatās why I use AI in my technical writing workflowāand why I publish directly to Microsoft SharePoint. It saves time.It keeps content consistent.And it gives teams the info they need when they need it. Iām not replacing myself with AI.Iām […]
š How I Use AI to Write Better Work Instructions Faster
Work instructions are essential for doing tasks right the first time. They guide teams through step-by-step processes, reduce confusion, and make training faster. But writing them takes time. Especially when you need to document complex systems across multiple teams and tools. Thatās why I now use AI as part of my documentation process. It helps […]
š§° The BA Toolkit: 12 Must-Have Tools for Business and Process Analysts in 2025
Business analysts and process analysts need more than just Word and Excel these days.Our roles have expandedādigital transformation, AI integration, and cross-functional collaboration mean we need smarter tools to do better work, faster. After 18+ years in the field, hereās my shortlist of tools that help me work smarter, map clearer, and keep projects on […]
š Why Content Design Is a Must-Have Skill for Technical Writers in 2025
In todayās digital landscape, the role of a technical writer goes far beyond writing manuals or step-by-step guides. Content design is now a must-have skill ā it helps technical writers create content thatās useful, user-focused, and aligned with business needs. This blog explores why content design matters and why you should build it into your […]
š How I Use AI to Write Better SOPs Faster as a Technical Writer
Standard Operating Procedures are the backbone of any organisation. They keep processes consistent.They help train staff.They support compliance and quality control. But writing SOPs is slow, detailed work. It involves collecting information from multiple stakeholders, turning it into clear steps, and formatting it so anyone can follow it. Thatās why I now use AI as […]
