My Experience as an Instructional Designer on a Salesforce Digital Transformation Project

Working on a Salesforce digital transformation project for a government department was a unique and rewarding experience. For two years, I collaborated with an Agile project team to implement Salesforce effectively while ensuring end-users could adopt the system seamlessly. The role required balancing technical expertise, stakeholder management, and a focus on user needs. Here’s an […]

Why Your Digital Transformation Will Fail Without a Technical Writer on the Change Team

Businesses spend millions on digital transformation projects. New systems, upgraded platforms, better workflows—it all sounds great in theory. But most of these projects do not fail because of bad technology. They fail because employees do not understand how to use it, processes are not documented properly, and the change team assumes people will figure things […]

Why Graphic Design Skills Matter for Technical Writers

Technical writing is often thought of as dry and word-heavy. Most people imagine endless pages of plain text with little to no thought given to how it looks. But here’s the thing—people are visual. We process images faster than words, and the way a document looks plays a big role in how engaging and effective […]