My Experience as an Instructional Designer on a Salesforce Digital Transformation Project
Working on a Salesforce digital transformation project for a government department was a unique and rewarding experience. For two years, I collaborated with an Agile project team to implement Salesforce effectively while ensuring end-users could adopt the system seamlessly. The role required balancing technical expertise, stakeholder management, and a focus on user needs. Here’s an […]
Why Your Digital Transformation Will Fail Without a Technical Writer on the Change Team
Businesses spend millions on digital transformation projects. New systems, upgraded platforms, better workflows—it all sounds great in theory. But most of these projects do not fail because of bad technology. They fail because employees do not understand how to use it, processes are not documented properly, and the change team assumes people will figure things […]
Technical Writing, Bid Writing, and Instructional Design—What’s the Difference and Which One Does Your Business Really Need?
Most businesses think writing is just writing. They need documentation, training materials, or proposals, so they assume any writer can do the job. But not all writing is the same, and hiring the wrong kind of writer can cost time, money, and opportunities. Technical writers, bid writers, and instructional designers each have a unique skill […]
Everything You Need to Know About Becoming a Technical Writer and Why Businesses Are Hiring More of Them
Ever wondered what a technical writer does? Or why so many companies are hiring them? Most people think technical writers just “write manuals,” but the reality is they keep businesses running smoothly by making complex information clear and accessible. With AI, automation, and digital transformation changing workplaces, the demand for technical writers has never been […]
Technical Writer Jobs Are in High Demand—But Most People Don’t Know What They Actually Do
Technical writing is one of the fastest-growing careers, but most people have no idea what it actually involves. Ask someone what a technical writer does, and you will probably get answers like:❌ “They write manuals no one reads”❌ “It’s just typing up instructions”❌ “Do they just proofread documents?” The reality is very different. Technical writers […]
Why Every Business Needs a Technical Writer Specialist Before It’s Too Late
Most businesses don’t think about documentation until it’s already a problem. Employees struggle to find answers, system rollouts fail, and teams waste hours fixing preventable mistakes. The problem isn’t the technology. It’s the lack of clear, structured documentation. A technical writer specialist makes sure businesses have usable, accurate, and accessible documentation before chaos sets in. […]
When They Walk Out, So Does Their Knowledge—How Businesses Lose Critical Information Overnight
Every workplace has go-to people. They know how everything works. They remember the fixes no one documented. They have shortcuts for processes that should take twice as long. They know who to call when something breaks, even if it’s not their job. Then one day, they leave. And suddenly, everything starts falling apart. The new […]
Why Graphic Design Skills Matter for Technical Writers
Technical writing is often thought of as dry and word-heavy. Most people imagine endless pages of plain text with little to no thought given to how it looks. But here’s the thing—people are visual. We process images faster than words, and the way a document looks plays a big role in how engaging and effective […]
The Role of Technical Writing in Successful Digital Transformations
Digital transformation is often seen as a technical challenge, but it’s really about people and processes. This is where technical writing plays a critical role. For businesses to move to new systems and technologies smoothly, everyone involved needs to understand how it all works. Clear and concise documentation ensures everyone is on the same page, […]
