How Process Mapping and Technical Writing Work Together to Drive Digital Transformation
When businesses undergo digital transformation, process mapping and technical writing must work together seamlessly. Process mapping provides a clear picture of how current systems operate and how new systems will function, while technical writing ensures that every step is documented for easy implementation and understanding. Without this combination, even the best-laid plans can falter, leading […]
⚡ When Knowledge Vanishes: The Business Risk You Can’t Ignore
What if the people who know everything about your business vanished tomorrow? No goodbyes.No handover notes.No chance to prepare. Just gone. They knew how your systems worked, how processes flowed, and how your clients were managed. And now, they’ve taken all that knowledge with them. The result? ⚡ Operations freeze.💸 Revenue drops.⏳ Projects grind to […]
What I’ve Learned as a Technical Writer in Melbourne—And Why Most Businesses Get Documentation Wrong
Every business needs clear, structured documentation. But most don’t realise how bad theirs is until it’s already a problem. As a technical writer in Melbourne, I’ve worked with big companies, small businesses, and everything in between. I’ve seen what works, what fails, and why employees struggle with instructions that should be easy to follow. The […]
Why Every Change Team Needs an Instructional Designer Specialist to Succeed
Change is hard. It does not matter how good a new system, process, or policy is. If employees do not understand it, they will resist it. That is why 70% of change initiatives fail. People fall back on old habits when they do not feel confident in new ways of working. Change teams focus on […]
Outdated Documents Are Costing You Money—Here’s How to Fix It Before It Hurts Your Business
Every business relies on documentation. Policies, procedures, work instructions, and training materials help keep things running smoothly. But there’s one big problem. Most businesses forget to update them. Over time, documents become outdated, inaccurate, and completely useless. Employees follow old procedures that don’t work anymore. New hires get trained on irrelevant processes. Mistakes increase, productivity […]
Your Work Instructions Are Failing Your Team Here’s How to Fix Them
Work Instructions Should Make Work Easier Not Harder Most businesses have work instructions that employees either ignore or struggle to follow. They are either too long too vague or buried in a folder no one remembers exists. If work instructions are not clear accessible and actually useful people will not use them. Instead of improving […]
Why No One Reads Your Work Instructions—And How to Fix It Before Your Digital Project Fails
Rolling out new software? Hoping employees will follow the work instructions and adopt it smoothly? Most businesses assume people will read the documentation, follow the steps, and get on with their work. The truth? They won’t. Not because they are lazy. Not because they don’t care. But because most work instructions aren’t written for how […]
Why Most Training Fails – The Missing Piece That Instructional Designers Know
Companies spend thousands on training every year. Employees attend workshops, complete e-learning modules, and go through long manuals. Yet, when they get back to work, they struggle to apply what they learned. It’s frustrating for both employees and businesses. So what’s going wrong? The problem isn’t just the content. It’s how the training is designed. […]
Why Poorly Written Work Instructions Are Costing Your Business Time and Money
The Hidden Cost of Bad Work Instructions Most businesses underestimate the impact of poorly written work instructions. They assume employees will figure things out. They think quick verbal training is enough. They believe documentation is just a formality. But the reality? Bad work instructions are bleeding time and money from your business. 📌 Employees waste […]
