🚀 How I Use To-Be Process Mapping to Drive Clear Business Requirements
When you’re improving a process or implementing a new system, you can’t stop at understanding how things work today. You also need to define how they should work tomorrow. That’s where to-be process mapping comes in. As a business analyst, it’s one of the most important tools I use to align stakeholders, support change, and […]
How Process Mapping and Technical Writing Work Together to Drive Digital Transformation
When businesses undergo digital transformation, process mapping and technical writing must work together seamlessly. Process mapping provides a clear picture of how current systems operate and how new systems will function, while technical writing ensures that every step is documented for easy implementation and understanding. Without this combination, even the best-laid plans can falter, leading […]
What 10 Years of Digital Transformation Projects Taught Me About Why Most System Rollouts Fail
Businesses spend millions rolling out new systems. Yet, most struggle with adoption. I have spent over a decade working on digital transformation projects, helping change teams, training managers, and frontline employees get used to new systems. I have seen the same mistakes happen again and again. The issue is not the software. It is how […]
Why No One Reads Your Work Instructions—And How to Fix It Before Your Digital Project Fails
Rolling out new software? Hoping employees will follow the work instructions and adopt it smoothly? Most businesses assume people will read the documentation, follow the steps, and get on with their work. The truth? They won’t. Not because they are lazy. Not because they don’t care. But because most work instructions aren’t written for how […]
Why Process Mapping is Critical for Digital Transformation
Digital transformation is a big deal for businesses. It often involves updating systems, adopting new technologies, and rethinking how things are done to improve efficiency. But there’s one step that’s often overlooked during these projects, and that’s process mapping. Process mapping is a simple yet powerful way to visualise how work gets done in your […]
The Role of Technical Writing in Successful Digital Transformations
Digital transformation is often seen as a technical challenge, but it’s really about people and processes. This is where technical writing plays a critical role. For businesses to move to new systems and technologies smoothly, everyone involved needs to understand how it all works. Clear and concise documentation ensures everyone is on the same page, […]
