📘 How Capturing Knowledge Keeps Business as Usual
Every business relies on people to keep things moving. But when knowledge only lives in people’s heads, continuity is fragile. Staff take leave, change roles or leave the company altogether. Without a system to capture what they know, Business as Usual (BAU) slows down—or even stops. A knowledge base prevents this by storing processes, SOPs […]
💸 The Cost of Not Capturing Knowledge from Key People
Every organisation has people who carry knowledge that keeps the business running. It could be the senior manager who remembers why a process exists. It could be the technician who knows the workaround when systems fail. Or it could be the administrator who understands the unspoken rules that hold a team together. When that knowledge […]
📘 How to Build a Good Knowledge Base Through Collaboration
A knowledge base is one of the most valuable tools a business can have. It saves time, reduces errors and keeps knowledge inside the organisation. But building a good knowledge base isn’t just about choosing the right software. It’s about working with people, drawing out their knowledge and turning it into something structured and useful. […]
📘 Building a Knowledge Base in Confluence
A good knowledge base is more than a set of documents. It’s a system that makes knowledge easy to capture, share and maintain across an organisation. Atlassian Confluence is one of the most effective tools for this job. It combines structure, collaboration and flexibility, making it a strong platform for knowledge bases of any size. […]
INQUIRER ‘What Works at Work Summit’ Takeaways on Culture and Leadership
It’s been a solid chance to connect with people who are genuinely pushing workplace innovation and better ways of working across the country. As a company director at Aliso Digital, I pay close attention to how organisations are adapting and where real improvements are happening. This summit gave me a front row view into how […]
Aliso Digital X Philippine Startup Week 2025… A Delayed Start That Still Delivered
The week began in an unexpected way.A typhoon swept through and pushed the event out by a few days.Most of us had to shift plans and adjust schedules.Fortunately the three day main program still went ahead at the Philippine Innovation Hub in Marikina.I was able to attend and even with the delay the event delivered […]
🧑💻 Skills Required to Build and Maintain a Strong Knowledge Base
A knowledge base doesn’t build itself. It takes the right mix of technical ability, documentation practice and people skills. While platforms like Confluence, SharePoint or Notion provide the tools, it’s the skills of the people who manage them that determine success. Here are the key skills required to create and sustain a knowledge base that […]
🧑🤝🧑 Building a Knowledge Base with People Skills
A knowledge base is only as strong as the people who contribute to it. Technology provides the platform, but emotional intelligence and people skills are what bring it to life. As a business process analyst or documentation specialist, your challenge isn’t writing content—it’s getting the right information out of people’s heads. That takes patience, curiosity […]
📘 Capture Knowledge and Processes Before People Leave
Every business has key people who hold knowledge that keeps things running. They know the exceptions, the workarounds and the context that never makes it into a system. But what happens if they leave? Without proper documentation, that knowledge walks out the door with them. The result is wasted time, confusion and an uphill battle […]
