đź“ť The Career Lesson That Changed My Life: Why IT Documentation Is an Essential Skill
Nearly 20 years ago, one of my greatest mentors—a lecturer at Victoria University—taught me a lesson that would shape my entire career: “IT documentation is one of the most important skills you’ll ever learn in your career.” đź’ˇ At the time, I didn’t fully understand the weight of those words. In every group assignment, I […]
Deadlines Are Mostly Made Up – So Why Do People Treat Them Like Life and Death?
Most deadlines are not real. They are imposed by someone higher up, who is not even doing the work. Yet, businesses treat them like life and death. One person gets pressured to meet a deadline. That forces another person to rush. That forces another person to rush. And before you know it, the whole team […]
If You Are Slow to Respond You Are Losing Clients Why Responsiveness Matters More Than Expertise in Technical Writing and Instructional Design
Clients do not just want great work. They want fast, clear, and reliable communication. You can be the best technical writer or instructional designer out there, but if you are slow to respond, clients will move on to someone else. A slow response breaks trust, creates doubt, and gives the impression that you are unreliable—even […]
