🚀 How I Use To-Be Process Mapping to Drive Clear Business Requirements
When you’re improving a process or implementing a new system, you can’t stop at understanding how things work today. You also need to define how they should work tomorrow. That’s where to-be process mapping comes in. As a business analyst, it’s one of the most important tools I use to align stakeholders, support change, and […]
What Makes a Good SOP? The Difference Between Effective and Useless Procedures
Why Most SOPs Fail Before They Even Get Used You’ve seen it before. A company invests time and effort into writing Standard Operating Procedures (SOPs). They get printed, saved, or uploaded somewhere… and then no one actually follows them. Employees ignore them. Processes become inconsistent. Mistakes happen. And when something goes wrong, leadership wonders why […]
Why No One Reads Your Reports—And How to Fix It
The Hard Truth About Reports You spend hours (or even days) writing reports. You compile data, craft insights, and format everything perfectly. Then… no one reads them. They get skimmed, ignored, or—worse—filed away and forgotten. If your reports aren’t clear, concise, and easy to scan, they’re just taking up space. So, why does this happen? […]
Who Writes User Guides for Software? Why Technical Writers Are Essential for UX
Why Bad User Guides Kill Software Adoption You invest in software.You roll it out to your team or customers.And then… they don’t use it properly. They get frustrated.They make mistakes.They call support over and over. The problem isn’t the software—it’s the lack of clear documentation. If users don’t understand how to use your software, they […]
Who Can Create SharePoint Sites and Manage Documentation in SharePoint?
Why Businesses Need SharePoint for Documentation Management Most businesses struggle with document storage, version control, and accessibility. Files get lost in email threads.Multiple versions of the same document create confusion.Employees waste time searching for the right information. That’s where SharePoint comes in. SharePoint is a powerful document management system that helps businesses organize, store, and […]
How to Improve Knowledge Transfer Before Key Employees Leave
The Problem No One Talks About Until It’s Too Late Every business has key employees who know how everything works. They are the ones who:📌 Understand the ins and outs of your systems and processes.📌 Know the shortcuts, workarounds, and undocumented fixes.📌 Have years of institutional knowledge that keeps things running smoothly. But what happens […]
Who Writes Business Policies and Procedures? Why Every Company Needs a Technical Writer
Why Business Policies and Procedures Matter Every business, no matter the size or industry, needs clear and structured policies and procedures. They define how things should be done, ensure compliance, and reduce confusion across teams. But here’s the problem: 📌 Most companies don’t have well-documented policies and procedures.📌 Employees rely on outdated documents—or worse, verbal […]
Who Writes Standard Operating Procedures? Why Businesses Need a Technical Writer for SOPs
Why Every Business Needs Standard Operating Procedures (SOPs) Businesses rely on repeatable processes to keep operations running smoothly. From onboarding new employees to handling customer service, manufacturing workflows, or IT system management—clear, structured procedures are what keep a business efficient and compliant. But here’s the problem: 📌 Most businesses don’t document their processes properly.📌 Employees […]
Who Writes Documents and Business Documentation? Why Every Company Needs a Technical Writer for Clear, Professional Documentation
Why Most Businesses Struggle With Documentation Businesses run on policies, procedures, reports, and training materials—but most struggle to keep their documentation clear, consistent, and usable. 📌 Employees waste time searching for information because documentation is outdated or disorganized.📌 Processes vary between teams because no one follows a standardized guide.📌 Training takes longer than it should […]
