đ± Why People Skills Matter More Than Anything
Being a business process analyst is not just about systems and workflows. It is about people. Processes only succeed when people feel understood, supported and valued. That is why emotional intelligence (EQ) is the greatest skill an analyst can have. Technical ability will help you create diagrams and documents. But it is your people skills […]
đ From Current to Future Process Mapping â Finding Gaps, Driving Efficiency & Spotting Automation
A smart business analyst knows that mapping the current stateâhow work is done todayâis only half the story. The real value comes from comparing that to a future stateâhow work should be doneâto identify flaws, inefficiencies, and automation opportunities. This post walks through both steps in detail, showing you how to make meaningful change. đ […]
𧩠Why Good Business Process Mapping Starts with Better Stakeholder Engagement
Business process mapping isnât just about boxes, arrows or fancy diagrams. Itâs about people. And if youâre not involving the right people in the right way, your process maps wonât reflect the real work being done. That means your improvements wonât stick, your systems wonât land properly, and your teams wonât trust whatâs being changed. […]
đ Boosting Productivity in Technical Writing By Leveraging AI for Repetitive Tasks
In the realm of technical writing and content design, professionals often grapple with time-consuming tasks like extracting text from PDFs, formatting documents, and creating structured content. These repetitive activities can detract from more strategic and creative work. Fortunately, advancements in Artificial Intelligence (AI) offer solutions to streamline these processes, enhancing efficiency and allowing writers to […]
⥠Navigating the Storm: My Journey Through the Declining Technical Writing Landscape
âïž As a technical writer with 18 years of experience, Iâve seen the industry evolve. The years from 2019 to 2023 were some of the best for my business. đ COVID-19 brought an unexpected boom in demand for documentation, remote work, and digital transformation. đ» Companies needed clear, structured content to support the shift to […]
đ How I Use Office 365 and AI to Create and Manage Technical Docs Better and Faster
Technical documentation is changing. It is no longer just about writing user guides and SOPs in Word and emailing them around. In 2025, the expectations are higher. Faster delivery.Live access.Searchable content.Collaborative editing.Smarter workflows. To meet those expectations, I use the full Microsoft Office 365 suite with AI built in. Word, Teams, SharePoint, Planner, and Copilot […]
đ Why Process Mapping Matters for Business Analysts
Itâs one of the most essential tools in a business analystâs kit. Process mapping isnât just a nice-to-have. If youâre trying to improve how a business works, you need to understand how it actually works. Thatâs where process mapping comes in. đ See the Work Clearly When teams describe what they do, it often sounds […]
đ How I Use AI to Create and Publish Technical Docs Faster with SharePoint
In 2025, businesses want fast and accurate documentation. They want it live, searchable, and accessible. Thatâs why I use AI in my technical writing workflowâand why I publish directly to Microsoft SharePoint. It saves time.It keeps content consistent.And it gives teams the info they need when they need it. Iâm not replacing myself with AI.Iâm […]
What Is BPMN, and Why Every Business Process Analyst Should Be Using It Yesterday
Business Process Model and Notation (BPMN) is more than just a diagramming techniqueâitâs a universal language for process clarity. If youâre a business analyst or process analyst and havenât embraced BPMN yet, youâre missing out on a powerful tool that bridges the gap between business and IT. đ§ What Is BPMN? BPMN is a standardized […]
