đ From Current to Future Process Mapping â Finding Gaps, Driving Efficiency & Spotting Automation
A smart business analyst knows that mapping the current stateâhow work is done todayâis only half the story. The real value comes from comparing that to a future stateâhow work should be doneâto identify flaws, inefficiencies, and automation opportunities. This post walks through both steps in detail, showing you how to make meaningful change. đ […]
đSIPOC for Business Analysts Who Want a Clear Starting Point
If youâve ever tried mapping a messy process and didnât know where to start, SIPOC is your friend. Itâs simple. Itâs quick. And it helps you get your head around the whole thing before diving into the details. đ So, whatâs SIPOC? SIPOC stands for: Itâs basically a high-level view of any process. From start […]
𧩠Why Good Business Process Mapping Starts with Better Stakeholder Engagement
Business process mapping isnât just about boxes, arrows or fancy diagrams. Itâs about people. And if youâre not involving the right people in the right way, your process maps wonât reflect the real work being done. That means your improvements wonât stick, your systems wonât land properly, and your teams wonât trust whatâs being changed. […]
đ§ Understanding Taxonomy and Process Grouping for Beginners
If you’re new to business analysis or process work, the idea of “taxonomy” or “grouping processes” can sound a bit academic or confusing. But it’s actually simple once you break it down. This blog will walk you through what taxonomy is, why it matters, and how to group processes in a way that makes senseâespecially […]
𧰠The BA Toolkit: 12 Must-Have Tools for Business and Process Analysts in 2025
Business analysts and process analysts need more than just Word and Excel these days.Our roles have expandedâdigital transformation, AI integration, and cross-functional collaboration mean we need smarter tools to do better work, faster. After 18+ years in the field, hereâs my shortlist of tools that help me work smarter, map clearer, and keep projects on […]
đ Rewriting a Useless SOP into a Clean, Actionable Document Teams Actually Use
Some SOPs look clean. Most donât. If youâve ever opened a procedure doc and had no idea what the team actually does, you know what Iâm talking about. I see this a lot in digital transformation projects. Legacy processes get lifted straight into new systems, but no one updates the docs to reflect whatâs changedâor […]
đ Lessons I Learned Writing BRDs for a Project That Didn’t Go as Planned đ§ The Project That Taught Me the Most Not every project ends in success. Some fall short. But as a business analyst, those are the ones that teach you the most. I was brought into a digital transformation project for a […]
𧩠The Fix That Cut a Week from Onboarding Without Writing a Line of Code
In every digital transformation project, thereâs usually one low-effort fix that saves hours of wasted time. This is one of those fixes. And it came from process mapping. đ§ The Context I was working as a business analyst on a digital onboarding rollout for a national education provider. They were moving from manual PDFs and […]
đ§ Using AI as a Second Brain When Processes Make No Sense at First
Some business processes look simpleâuntil you try to document them. Then you realise no one does it the same way, the steps are hidden, and the handoffs are undocumented. I hit this exact wall working on a digital transformation project for a national services provider. They were replacing three legacy systems with a unified platform. […]
