AI Can Map Your Processes in Seconds—But Are You Using It the Right Way?

Most businesses waste hours manually mapping out their processes. Whiteboards, sticky notes, and long meetings used to be the only way to figure out workflows. Now, AI can generate process maps in seconds—saving time, reducing human error, and making documentation easier than ever. But here’s the catch: if you use AI the wrong way, your […]

My Experience as an Instructional Designer on a Salesforce Digital Transformation Project

Working on a Salesforce digital transformation project for a government department was a unique and rewarding experience. For two years, I collaborated with an Agile project team to implement Salesforce effectively while ensuring end-users could adopt the system seamlessly. The role required balancing technical expertise, stakeholder management, and a focus on user needs. Here’s an […]

No One Reads Your Work Instructions—And That’s Why Your System Rollout Is Failing

Rolling out a new system takes months of planning, testing, and investment. The software is ready. The tech team is confident. The go-live date arrives, and then… Employees struggle, avoid using the system, or create workarounds to keep doing things the old way. The issue isn’t the system itself. It’s the documentation. No one reads […]

Why Your Digital Transformation Will Fail Without a Technical Writer on the Change Team

Businesses spend millions on digital transformation projects. New systems, upgraded platforms, better workflows—it all sounds great in theory. But most of these projects do not fail because of bad technology. They fail because employees do not understand how to use it, processes are not documented properly, and the change team assumes people will figure things […]