Tag: change management

The Human Side of Process Change What 11 Years Have Taught Me

🌱 Change Is About People Not Just Processes After 11 years in business and process analysis, one truth has stayed consistent — change is never just about workflows, technology, or efficiency. It is about people. A new system or process can look flawless on paper, but if the people living it every day feel unheard, […]

🌏 Business Process Analysis Works Best When People Come First

🗣️ Why People Matter More Than Documentation Technical skills and documentation matter. But when it comes to business process analysis, people workshops and stakeholder management are what truly make change happen. Documentation is a snapshot. A process map or requirements doc might look clean on paper, but it rarely captures the messy reality of human […]

APQC Process Analysis: How to Use It, Why It’s Important, and What It Is

What is APQC Process Analysis? APQC Process Analysis is a structured method for understanding, mapping, and improving business processes. It uses the APQC Process Classification Framework (PCF), a global standard for process categorisation. The framework offers a consistent language so businesses can compare, benchmark, and enhance their operations. Rather than focusing on just documentation, APQC […]

🌐 From Current to Future Process Mapping – Finding Gaps, Driving Efficiency & Spotting Automation

A smart business analyst knows that mapping the current state—how work is done today—is only half the story. The real value comes from comparing that to a future state—how work should be done—to identify flaws, inefficiencies, and automation opportunities. This post walks through both steps in detail, showing you how to make meaningful change. 📍 […]

🧭 Stakeholder Management for Analysts – How to Win Buy-In and Influence Decisions

Stakeholder management is one of the most overlooked skills for analysts. But it’s also one of the most important. It’s not just about creating clean documents or mapping processes. It’s about getting people on board and making sure your work leads to decisions and real change. If you can’t get buy-in, your recommendations often sit […]

⚖️ Agile vs Waterfall for Business Analysts: Which Side Are You On?

If you’re a business analyst, you’ve probably been dropped into both Agile and Waterfall projects at some point in your career. Maybe you’ve even jumped between them on the same day. Both approaches have strengths—and both ask different things of a BA. So which one’s better? The truth is, it depends on the context. But […]

🖋️ Where a Technical Writer Fits in Digital Transformation and IT Projects

When businesses undergo digital transformation or roll out new IT systems, there’s a lot of focus on the technology. But here’s what often gets missed: If people don’t know how to use the new systems or follow new processes, the entire project can fail. That’s where a technical writer comes in. They don’t just write […]

Why Technical Writers Are the Unsung Heroes of Change Management

Change is never easy in a business. It can disrupt operations, create confusion, and leave teams struggling to adapt. This is where technical writers come in. They don’t just document processes—they bridge the gap between change managers, business analysts, and the teams affected by change. Without them, businesses would struggle to transition smoothly. Here’s how […]

How Process Mapping and Technical Writing Work Together to Drive Digital Transformation

When businesses undergo digital transformation, process mapping and technical writing must work together seamlessly. Process mapping provides a clear picture of how current systems operate and how new systems will function, while technical writing ensures that every step is documented for easy implementation and understanding. Without this combination, even the best-laid plans can falter, leading […]