🧠Using AI as a Second Brain When Processes Make No Sense at First
Some business processes look simple—until you try to document them. Then you realise no one does it the same way, the steps are hidden, and the handoffs are undocumented. I hit this exact wall working on a digital transformation project for a national services provider. They were replacing three legacy systems with a unified platform. […]
What Makes a Good SOP? The Difference Between Effective and Useless Procedures
Why Most SOPs Fail Before They Even Get Used You’ve seen it before. A company invests time and effort into writing Standard Operating Procedures (SOPs). They get printed, saved, or uploaded somewhere… and then no one actually follows them. Employees ignore them. Processes become inconsistent. Mistakes happen. And when something goes wrong, leadership wonders why […]
Why No One Reads Your Reports—And How to Fix It
The Hard Truth About Reports You spend hours (or even days) writing reports. You compile data, craft insights, and format everything perfectly. Then… no one reads them. They get skimmed, ignored, or—worse—filed away and forgotten. If your reports aren’t clear, concise, and easy to scan, they’re just taking up space. So, why does this happen? […]
Who Can Create SharePoint Sites and Manage Documentation in SharePoint?
Why Businesses Need SharePoint for Documentation Management Most businesses struggle with document storage, version control, and accessibility. Files get lost in email threads.Multiple versions of the same document create confusion.Employees waste time searching for the right information. That’s where SharePoint comes in. SharePoint is a powerful document management system that helps businesses organize, store, and […]
How to Improve Knowledge Transfer Before Key Employees Leave
The Problem No One Talks About Until It’s Too Late Every business has key employees who know how everything works. They are the ones who:📌 Understand the ins and outs of your systems and processes.📌 Know the shortcuts, workarounds, and undocumented fixes.📌 Have years of institutional knowledge that keeps things running smoothly. But what happens […]
Who Writes Documents and Business Documentation? Why Every Company Needs a Technical Writer for Clear, Professional Documentation
Why Most Businesses Struggle With Documentation Businesses run on policies, procedures, reports, and training materials—but most struggle to keep their documentation clear, consistent, and usable. 📌 Employees waste time searching for information because documentation is outdated or disorganized.📌 Processes vary between teams because no one follows a standardized guide.📌 Training takes longer than it should […]
Who Writes Standard Operating Procedures? The Role of a Technical Writer
Why Standard Operating Procedures Matter Businesses rely on Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and compliance. But most companies struggle to write them properly. Some hand off the job to a random employee, thinking it’s just about listing steps. The problem? Badly written SOPs confuse people, waste time, and lead to mistakes. A […]
Your Documents Look Amateur and It Is Costing You Business Here Is How Better Graphic Design Fixes That
Bad Design Is Losing You Clients You put hours into writing that proposal, report, or training document. But does it actually get read? People judge content before they even read a word. If your document looks cluttered, outdated, or hard to follow, most people will skim at best or ignore it completely. Good design is […]
Your Training Is Failing—Here’s What Instructional Designers Know That You Don’t
Most training does not work. Employees sit through hours of content, tick boxes on compliance courses, and then forget most of it within days. Businesses spend thousands on training programs, yet people still struggle to apply what they have learned. The problem is not your employees. It is how they are being trained. Instructional designers […]
