The One Thing Missing From Your Process Maps (And Why It’s Costing You)
Every workplace has that one person who knows how everything actually works. Call her Jane. Jane knows why the invoice template has that weird extra field. She knows which supplier to ring when the usual one goes quiet. She knows the three steps nobody ever wrote down that keep the whole thing running. Then Jane […]
š How Capturing Knowledge Keeps Business as Usual
Every business relies on people to keep things moving. But when knowledge only lives in peopleās heads, continuity is fragile. Staff take leave, change roles or leave the company altogether. Without a system to capture what they know, Business as Usual (BAU) slows downāor even stops. A knowledge base prevents this by storing processes, SOPs […]
š Capture Knowledge and Processes Before People Leave
Every business has key people who hold knowledge that keeps things running. They know the exceptions, the workarounds and the context that never makes it into a system. But what happens if they leave? Without proper documentation, that knowledge walks out the door with them. The result is wasted time, confusion and an uphill battle […]
š From Current to Future Process Mapping ā Finding Gaps, Driving Efficiency & Spotting Automation
A smart business analyst knows that mapping the current stateāhow work is done todayāis only half the story. The real value comes from comparing that to a future stateāhow work should be doneāto identify flaws, inefficiencies, and automation opportunities. This post walks through both steps in detail, showing you how to make meaningful change. š […]
š§ Understanding Taxonomy and Process Grouping for Beginners
If you’re new to business analysis or process work, the idea of “taxonomy” or “grouping processes” can sound a bit academic or confusing. But it’s actually simple once you break it down. This blog will walk you through what taxonomy is, why it matters, and how to group processes in a way that makes senseāespecially […]
š How I Use Office 365 and AI to Create and Manage Technical Docs Better and Faster
Technical documentation is changing. It is no longer just about writing user guides and SOPs in Word and emailing them around. In 2025, the expectations are higher. Faster delivery.Live access.Searchable content.Collaborative editing.Smarter workflows. To meet those expectations, I use the full Microsoft Office 365 suite with AI built in. Word, Teams, SharePoint, Planner, and Copilot […]
š How I Use AI to Create and Publish Technical Docs Faster with SharePoint
In 2025, businesses want fast and accurate documentation. They want it live, searchable, and accessible. Thatās why I use AI in my technical writing workflowāand why I publish directly to Microsoft SharePoint. It saves time.It keeps content consistent.And it gives teams the info they need when they need it. Iām not replacing myself with AI.Iām […]
What Is BPMN, and Why Every Business Process Analyst Should Be Using It Yesterday
Business Process Model and Notation (BPMN) is more than just a diagramming techniqueāitās a universal language for process clarity. If youāre a business analyst or process analyst and havenāt embraced BPMN yet, youāre missing out on a powerful tool that bridges the gap between business and IT. š§ What Is BPMN? BPMN is a standardized […]
š How I Use AI to Write Better Work Instructions Faster
Work instructions are essential for doing tasks right the first time. They guide teams through step-by-step processes, reduce confusion, and make training faster. But writing them takes time. Especially when you need to document complex systems across multiple teams and tools. Thatās why I now use AI as part of my documentation process. It helps […]