⚖️ Agile vs Waterfall for Business Analysts: Which Side Are You On?
If you’re a business analyst, you’ve probably been dropped into both Agile and Waterfall projects at some point in your career. Maybe you’ve even jumped between them on the same day. Both approaches have strengths—and both ask different things of a BA. So which one’s better? The truth is, it depends on the context. But […]
📄 Rewriting a Useless SOP into a Clean, Actionable Document Teams Actually Use
Some SOPs look clean. Most don’t. If you’ve ever opened a procedure doc and had no idea what the team actually does, you know what I’m talking about. I see this a lot in digital transformation projects. Legacy processes get lifted straight into new systems, but no one updates the docs to reflect what’s changed—or […]
🚀 Lessons I Learned Writing BRDs for a Project That Didn’t Go as Planned 🧠 The Project That Taught Me the Most Not every project ends in success. Some fall short. But as a business analyst, those are the ones that teach you the most. I was brought into a digital transformation project for a […]
📉 What’s Missing Might Hurt You More Than What’s Broken
In digital transformation work, we often focus on what’s not working. But sometimes, the real problem is what’s not there at all. That’s where a Gap Analysis Document becomes one of the most valuable tools in a business analyst’s kit. I used it recently on a government compliance transformation project—where moving to a new platform […]
🧩 The Fix That Cut a Week from Onboarding Without Writing a Line of Code
In every digital transformation project, there’s usually one low-effort fix that saves hours of wasted time. This is one of those fixes. And it came from process mapping. 🧠 The Context I was working as a business analyst on a digital onboarding rollout for a national education provider. They were moving from manual PDFs and […]
🧠 Using AI as a Second Brain When Processes Make No Sense at First
Some business processes look simple—until you try to document them. Then you realise no one does it the same way, the steps are hidden, and the handoffs are undocumented. I hit this exact wall working on a digital transformation project for a national services provider. They were replacing three legacy systems with a unified platform. […]
🚀 How I Use To-Be Process Mapping to Drive Clear Business Requirements
When you’re improving a process or implementing a new system, you can’t stop at understanding how things work today. You also need to define how they should work tomorrow. That’s where to-be process mapping comes in. As a business analyst, it’s one of the most important tools I use to align stakeholders, support change, and […]
🚀 Why Business Analysts Need to Think Like Investigators Not Just Note Takers
One of the biggest mistakes new business analysts make is taking what they’re told at face value. The SME says “that’s how the process works” — and they write it down. The stakeholder says “we just need a system that does this” — and they add it to the list. But experienced BAs know that […]
🚀 How to Run an Effective Workshop for Requirements Gathering and Documentation
Running a good workshop is one of the most valuable skills you can have as a business analyst or technical writer. Workshops help you gather the right information, align teams, and get everyone on the same page before work begins. But if you’ve never run one before, it can feel overwhelming. How do you know […]
