Running a good workshop is one of the most valuable skills you can have as a business analyst or technical writer. Workshops help you gather the right information, align teams, and get everyone on the same page before work begins. But if you’ve never run one before, it can feel
There’s been a lot of talk about AI replacing writers. But for me, it’s not something to fear. I use AI every day in my work as a technical writer—and it helps me do the job better. AI isn’t taking over my work. It’s making me faster, more efficient, and
In 2025, writing clearly isn’t enough. Technical writers are expected to do more than just explain how things work. They’re expected to create content that helps users solve problems fast, across multiple channels, devices, and use cases. This is where content design comes in. Content design isn’t just a buzzword—it’s
Time is one of your most valuable business resources. But how much time is wasted every day because employees are unclear on processes, searching for information, or making preventable mistakes? The solution? Detailed process documentation. When your workflows and procedures are clearly documented, your team spends less time figuring out
Clear, repeatable processes are what keep businesses running. But those processes only work when they’re written down properly. That’s where standard operating procedures (SOPs) come in—and why technical writing is so important to doing them well. ✅ What Is an SOP? A standard operating procedure is a step-by-step guide that
Nearly 20 years ago, one of my greatest mentors—a lecturer at Victoria University—taught me a lesson that would shape my entire career: “IT documentation is one of the most important skills you’ll ever learn in your career.” 💡 At the time, I didn’t fully understand the weight of those words.
A Standard Operating Procedure (SOP) is more than just a checklist. It’s a step-by-step guide that helps your team complete tasks accurately, consistently, and efficiently. But here’s the problem: Most SOPs are either too vague to be useful or too complicated to follow. Let’s fix that. In this blog, I’ll
Ever sat staring at a blank page, waiting for inspiration to strike? Yeah, we’ve all been there. But here’s the truth: Writers’ block is officially a thing of the past—thanks to Generative AI and tools like ChatGPT. Now, instead of waiting for ideas to come, you can generate them on
As a solopreneur and technical writer with nearly two decades of experience, I’ve weathered many industry shifts. But the recent return-to-office (RTO) mandates have dealt a blow I never anticipated. My business is bleeding money, and I’m silently suffering as I watch opportunities evaporate. 🌟 The Golden Era: 2019-2023 From
