A business runs on knowledge. But knowledge can easily get lost in emails, chats, or personal files. That’s why having a central knowledge base is critical. Atlassian Confluence is one of the best tools to capture, organise and share knowledge across teams. It creates a single source of truth that
What is APQC Process Analysis? APQC Process Analysis is a structured method for understanding, mapping, and improving business processes. It uses the APQC Process Classification Framework (PCF), a global standard for process categorisation. The framework offers a consistent language so businesses can compare, benchmark, and enhance their operations. Rather than
Being a business process analyst is not just about systems and workflows. It is about people. Processes only succeed when people feel understood, supported and valued. That is why emotional intelligence (EQ) is the greatest skill an analyst can have. Technical ability will help you create diagrams and documents. But
👂 The Analyst’s Most Overlooked Skill In business analysis, we often celebrate logic, frameworks, and methodologies. Process maps, requirements templates, and data models dominate conversations. But successful analysts know that their most powerful skill isn’t a framework — it’s listening. Active listening helps uncover unspoken concerns, hidden motivations, and the
A smart business analyst knows that mapping the current state—how work is done today—is only half the story. The real value comes from comparing that to a future state—how work should be done—to identify flaws, inefficiencies, and automation opportunities. This post walks through both steps in detail, showing you how
If you’ve ever tried mapping a messy process and didn’t know where to start, SIPOC is your friend. It’s simple. It’s quick. And it helps you get your head around the whole thing before diving into the details. 🔍 So, what’s SIPOC? SIPOC stands for: It’s basically a high-level view
Business process mapping isn’t just about boxes, arrows or fancy diagrams. It’s about people. And if you’re not involving the right people in the right way, your process maps won’t reflect the real work being done. That means your improvements won’t stick, your systems won’t land properly, and your teams
If you’re new to business analysis or process work, the idea of “taxonomy” or “grouping processes” can sound a bit academic or confusing. But it’s actually simple once you break it down. This blog will walk you through what taxonomy is, why it matters, and how to group processes in
Stakeholder management is one of the most overlooked skills for analysts. But it’s also one of the most important. It’s not just about creating clean documents or mapping processes. It’s about getting people on board and making sure your work leads to decisions and real change. If you can’t get
