✍️ 10 Business Analysis Techniques Every Pro Should Master (and How to Apply Them)
In business analysis, it’s not just about gathering requirements.It’s about asking the right questions, identifying the right problems, and choosing the right tools to unpack complex situations. That’s where business analysis techniques come in. Over the years, I’ve worked on digital transformation projects, compliance rollouts, and system upgrades—what’s helped me most is knowing which analysis […]
📄 Rewriting a Useless SOP into a Clean, Actionable Document Teams Actually Use
Some SOPs look clean. Most don’t. If you’ve ever opened a procedure doc and had no idea what the team actually does, you know what I’m talking about. I see this a lot in digital transformation projects. Legacy processes get lifted straight into new systems, but no one updates the docs to reflect what’s changed—or […]
🚀 Why Technical Writers Who Embrace AI Are Already Ahead
AI is not just a buzzword anymore. It’s a tool that’s changing the way teams work. And for technical writers, it’s quickly becoming part of the everyday workflow. I’ve been using AI to improve the way I write and deliver technical documentation. And the truth is, I’m working better, faster, and smarter than ever before. […]
📌 The Ultimate Guide to Creating Process Maps That Actually Improve Efficiency
Process maps can do one of two things. They either sit in a forgotten folder gathering dust. Or they become a living, practical tool that saves time, removes waste, and helps teams work better. The difference?It’s not the software.It’s how you build them. After years working in business analysis and digital transformation, I’ve learned what […]
⚠️ What If Your Key People Walked Out Tomorrow? The Terrifying Truth About Knowledge Loss and Business Continuity
Imagine this. You walk into the office tomorrow, and the unthinkable happens. Your top employee—the one who knows every critical process—has left. No warning. No handover. No explanation. Just gone. But it gets worse. A whole team—your most knowledgeable group—has been poached by a competitor. They didn’t just walk out with their personal belongings. They […]
🚀 How I Use Microsoft 365 and AI to Write and Manage Technical Docs Faster
In 2025, writing great technical documentation is not just about what you write. It’s about how fast you can produce it, how you manage it, and where you publish it. That’s why I use the full Microsoft 365 stack—Word, SharePoint, Lists, and Copilot—to write, manage, and publish documentation faster and better. Combined with AI, it’s […]
🚀 Lessons I Learned Writing BRDs for a Project That Didn’t Go as Planned 🧠 The Project That Taught Me the Most Not every project ends in success. Some fall short. But as a business analyst, those are the ones that teach you the most. I was brought into a digital transformation project for a […]
📉 What’s Missing Might Hurt You More Than What’s Broken
In digital transformation work, we often focus on what’s not working. But sometimes, the real problem is what’s not there at all. That’s where a Gap Analysis Document becomes one of the most valuable tools in a business analyst’s kit. I used it recently on a government compliance transformation project—where moving to a new platform […]
🧩 The Fix That Cut a Week from Onboarding Without Writing a Line of Code
In every digital transformation project, there’s usually one low-effort fix that saves hours of wasted time. This is one of those fixes. And it came from process mapping. 🧠 The Context I was working as a business analyst on a digital onboarding rollout for a national education provider. They were moving from manual PDFs and […]
