Documentation as a Competitive Advantage in the Age of AI
đź“– Why Documentation Matters More Than Ever In every organisation, documentation has often been treated as an afterthought. User guides, process maps, and technical manuals were seen as “nice to have” rather than business-critical. But in the age of AI, documentation is no longer optional — it’s a competitive advantage. AI copilots, like Microsoft’s and […]
The Rise of AI Co-Pilots: What It Means for Business and Process Analysts
🛫 What Are AI Co-Pilots? AI co-pilots are emerging tools designed to assist rather than replace professionals. Microsoft’s Copilot for Office, GitHub Copilot for coding, and similar tools integrate AI directly into everyday workflows. Instead of being stand-alone platforms, these copilots act as intelligent assistants that anticipate needs, suggest improvements, and automate repetitive tasks. For […]
Turning Data into Decisions: The Analyst’s Role in an Automated World
đź“Š Data vs. Insight: The Critical Difference AI has made it easier than ever to generate data. Dashboards fill with metrics, predictive models highlight trends, and algorithms surface anomalies. But data alone doesn’t create value. What matters is turning that raw output into decisions that drive the business forward. This is where analysts play a […]
What AI Can’t See in Your Processes (Yet)
đź‘€ The Blind Spots of AI in Business Processes AI has become a powerful tool for identifying inefficiencies, automating workflows, and predicting outcomes. It can process large amounts of structured data faster than any analyst ever could. But AI doesn’t see everything. Behind the data are human behaviours, cultural nuances, and subtle decisions that can’t […]
Bridging the Gap in Business Analysts as Translators Between AI and Stakeholders
🤝 The Translator Role of Business Analysts Business analysts (BAs) and process analysts are often described as translators. Their role sits between stakeholders who understand business needs and technologists who build solutions. In the age of AI, this translator role has become even more critical. AI tools are powerful but often complex, with outputs that […]
Technical Writing for an AI Audience: How Documentation is Changing
đź“– Documentation Is No Longer Just for Humans For decades, documentation was written with one primary audience in mind — people. Users, engineers, support teams, and stakeholders relied on clear instructions to understand systems, software, and workflows. But in the age of AI, documentation now has two audiences. It still needs to serve humans, but […]
The Most Overlooked Skill in Business Process Analysis Listening
đź‘‚ Why Listening Matters More Than Frameworks Business process analysis often gets framed around methodologies, diagrams, and tools. While these are important, the most overlooked skill is simple yet transformative — listening. Active listening allows analysts to cut through noise, uncover real pain points, and build trust faster than any framework. Without it, even the […]
🧑‍💻 Skills Required to Build and Maintain a Strong Knowledge Base
A knowledge base doesn’t build itself. It takes the right mix of technical ability, documentation practice and people skills. While platforms like Confluence, SharePoint or Notion provide the tools, it’s the skills of the people who manage them that determine success. Here are the key skills required to create and sustain a knowledge base that […]
🧑‍🤝‍🧑 Building a Knowledge Base with People Skills
A knowledge base is only as strong as the people who contribute to it. Technology provides the platform, but emotional intelligence and people skills are what bring it to life. As a business process analyst or documentation specialist, your challenge isn’t writing content—it’s getting the right information out of people’s heads. That takes patience, curiosity […]
