🛡️ What If Your Key Person Disappeared Tomorrow? Why SOPs and Work Instructions Are Essential for Every Business
Imagine this: Your most experienced employee—the one who knows all the ins and outs of your operations—leaves. No notice. No handover. Just gone. Maybe they won the lotto. đź’¸Maybe they found a better opportunity.Or maybe life just happened. What would happen to your business? ⚡ Operations stall.⏳ Projects slow down.đź’° Training costs soar as you […]
🧠Using AI as a Second Brain When Processes Make No Sense at First
Some business processes look simple—until you try to document them. Then you realise no one does it the same way, the steps are hidden, and the handoffs are undocumented. I hit this exact wall working on a digital transformation project for a national services provider. They were replacing three legacy systems with a unified platform. […]
🚀 How I Use To-Be Process Mapping to Drive Clear Business Requirements
When you’re improving a process or implementing a new system, you can’t stop at understanding how things work today. You also need to define how they should work tomorrow. That’s where to-be process mapping comes in. As a business analyst, it’s one of the most important tools I use to align stakeholders, support change, and […]
🚀 Why Business Analysts Need to Think Like Investigators Not Just Note Takers
One of the biggest mistakes new business analysts make is taking what they’re told at face value. The SME says “that’s how the process works” — and they write it down. The stakeholder says “we just need a system that does this” — and they add it to the list. But experienced BAs know that […]
🚀 How to Run an Effective Workshop for Requirements Gathering and Documentation
Running a good workshop is one of the most valuable skills you can have as a business analyst or technical writer. Workshops help you gather the right information, align teams, and get everyone on the same page before work begins. But if you’ve never run one before, it can feel overwhelming. How do you know […]
🚀 How I Use AI to Write Better and Faster as a Technical Writer
There’s been a lot of talk about AI replacing writers. But for me, it’s not something to fear. I use AI every day in my work as a technical writer—and it helps me do the job better. AI isn’t taking over my work. It’s making me faster, more efficient, and able to focus on the […]
🧠Why Content Design Skills Are Essential for Technical Writers
In 2025, writing clearly isn’t enough. Technical writers are expected to do more than just explain how things work. They’re expected to create content that helps users solve problems fast, across multiple channels, devices, and use cases. This is where content design comes in. Content design isn’t just a buzzword—it’s a critical skillset that makes […]
⏱️ How Process Documentation Saves Time and Boosts Efficiency
Time is one of your most valuable business resources. But how much time is wasted every day because employees are unclear on processes, searching for information, or making preventable mistakes? The solution? Detailed process documentation. When your workflows and procedures are clearly documented, your team spends less time figuring out how to complete tasks and […]
🛠️ Technical Writing and Standard Operating Procedures: Why It Matters More Than Ever
Clear, repeatable processes are what keep businesses running. But those processes only work when they’re written down properly. That’s where standard operating procedures (SOPs) come in—and why technical writing is so important to doing them well. âś… What Is an SOP? A standard operating procedure is a step-by-step guide that explains how to do a […]
