馃毃 Your System Rollout Will Fail鈥擴nless You Fix This One Thing First 馃毃
Companies spend millions on new systems, expecting them to improve productivity, streamline work, and make life easier for employees. Then the system goes live. People struggle to use it, avoid it altogether, or find workarounds to stick with the old way of doing things. Before long, managers start blaming the system. But the problem isn鈥檛 […]
What 10 Years of Digital Transformation Projects Taught Me About Why Most System Rollouts Fail
Businesses spend millions rolling out new systems. Yet, most struggle with adoption. I have spent over a decade working on digital transformation projects, helping change teams, training managers, and frontline employees get used to new systems. I have seen the same mistakes happen again and again. The issue is not the software. It is how […]
Why No One Reads Your Work Instructions鈥擜nd How to Fix It Before Your Digital Project Fails
Rolling out new software? Hoping employees will follow the work instructions and adopt it smoothly? Most businesses assume people will read the documentation, follow the steps, and get on with their work. The truth? They won鈥檛. Not because they are lazy. Not because they don鈥檛 care. But because most work instructions aren鈥檛 written for how […]
Process Documentation vs. Work Instructions: What鈥檚 the Difference and Why It Matters
Why Clear Documentation Is Critical for Business Success Every business, no matter the industry, relies on standardized processes to function smoothly. 馃搶 Employees need guidance on how to complete tasks correctly.馃搶 New hires must get up to speed quickly without relying on verbal instructions.馃搶 Businesses must ensure compliance, reduce errors, and improve efficiency. Yet, many […]
Creating and Managing Effective Documentation in High-Pressure Environments
Clear and effective documentation is at the core of any successful organisation, especially when working within regulated industries or fast-paced projects. From writing and revising standard operating procedures (SOPs) to ensuring training manuals meet specific change control requirements, the process requires a blend of technical expertise, collaboration, and time management. In my experience, working on […]
SMEs Rhymes with “Please” – Getting Time with Busy Subject Matter Experts
One of the biggest challenges for technical writers is getting time with subject matter experts (SMEs). They鈥檙e busy, stretched across multiple projects, and often don鈥檛 have the time鈥攐r the patience鈥攖o sit down and explain things. Some are happy to help but just don鈥檛 have the availability. Others see documentation as a low priority and put […]
When They Walk Out, So Does Their Knowledge鈥擧ow Businesses Lose Critical Information Overnight
Every workplace has go-to people. They know how everything works. They remember the fixes no one documented. They have shortcuts for processes that should take twice as long. They know who to call when something breaks, even if it鈥檚 not their job. Then one day, they leave. And suddenly, everything starts falling apart. The new […]
The Role of Technical Writing in Successful Digital Transformations
Digital transformation is often seen as a technical challenge, but it鈥檚 really about people and processes. This is where technical writing plays a critical role. For businesses to move to new systems and technologies smoothly, everyone involved needs to understand how it all works. Clear and concise documentation ensures everyone is on the same page, […]
Why Capturing Business Processes Saves Time and Reduces Headaches
Running a business is all about efficiency. Every day, decisions, tasks, and operations come together to create a functioning system. But here鈥檚 the problem: when processes aren鈥檛 clearly captured and documented, businesses lose one of their most valuable resources鈥攖ime. Why Capturing Business Processes Matters Imagine you鈥檙e a business owner. You鈥檝e hired a team, invested in […]
