Your New System Will Fail Unless Employees Actually Know How to Use It—Here’s How Instructional Designers Fix That
Businesses spend millions rolling out new systems. They expect employees to adopt them smoothly and follow the new processes without a problem. That rarely happens. Employees avoid, ignore, or misuse new systems when they do not know how to use them properly. Change teams focus on strategy, timelines, and system features, but without clear, structured […]