⚡ Navigating the Storm: My Journey Through the Declining Technical Writing Landscape
✍️ As a technical writer with 18 years of experience, I’ve seen the industry evolve. The years from 2019 to 2023 were some of the best for my business. 🚀 COVID-19 brought an unexpected boom in demand for documentation, remote work, and digital transformation. 💻 Companies needed clear, structured content to support the shift to […]
🚀 How I Use Office 365 and AI to Create and Manage Technical Docs Better and Faster
Technical documentation is changing. It is no longer just about writing user guides and SOPs in Word and emailing them around. In 2025, the expectations are higher. Faster delivery.Live access.Searchable content.Collaborative editing.Smarter workflows. To meet those expectations, I use the full Microsoft Office 365 suite with AI built in. Word, Teams, SharePoint, Planner, and Copilot […]
📍 Why Process Mapping Matters for Business Analysts
It’s one of the most essential tools in a business analyst’s kit. Process mapping isn’t just a nice-to-have. If you’re trying to improve how a business works, you need to understand how it actually works. That’s where process mapping comes in. 🔎 See the Work Clearly When teams describe what they do, it often sounds […]
🚀 How I Use AI to Create and Publish Technical Docs Faster with SharePoint
In 2025, businesses want fast and accurate documentation. They want it live, searchable, and accessible. That’s why I use AI in my technical writing workflow—and why I publish directly to Microsoft SharePoint. It saves time.It keeps content consistent.And it gives teams the info they need when they need it. I’m not replacing myself with AI.I’m […]
What Is BPMN, and Why Every Business Process Analyst Should Be Using It Yesterday
Business Process Model and Notation (BPMN) is more than just a diagramming technique—it’s a universal language for process clarity. If you’re a business analyst or process analyst and haven’t embraced BPMN yet, you’re missing out on a powerful tool that bridges the gap between business and IT. 🧠 What Is BPMN? BPMN is a standardized […]
🚀 How I Use AI to Write Better Work Instructions Faster
Work instructions are essential for doing tasks right the first time. They guide teams through step-by-step processes, reduce confusion, and make training faster. But writing them takes time. Especially when you need to document complex systems across multiple teams and tools. That’s why I now use AI as part of my documentation process. It helps […]
🧰 The BA Toolkit: 12 Must-Have Tools for Business and Process Analysts in 2025
Business analysts and process analysts need more than just Word and Excel these days.Our roles have expanded—digital transformation, AI integration, and cross-functional collaboration mean we need smarter tools to do better work, faster. After 18+ years in the field, here’s my shortlist of tools that help me work smarter, map clearer, and keep projects on […]
🚀 Why Content Design Is a Must-Have Skill for Technical Writers in 2025
In today’s digital landscape, the role of a technical writer goes far beyond writing manuals or step-by-step guides. Content design is now a must-have skill — it helps technical writers create content that’s useful, user-focused, and aligned with business needs. This blog explores why content design matters and why you should build it into your […]
🚀 Building a SharePoint Knowledge Base: A Practical Guide for 2025
In today’s fast-paced digital workplace, having a centralized knowledge base is essential for efficient information sharing and collaboration. Microsoft SharePoint offers a solid platform to create, manage, and share knowledge articles, work instructions, and process documentation. 🧭 Why Use SharePoint for Your Knowledge Base 🛠️ How to Build Your SharePoint Knowledge Base 1. Pick the […]
