Why No One Reads Your Work Instructions—And How to Fix It Before Your Digital Project Fails

Rolling out new software? Hoping employees will follow the work instructions and adopt it smoothly? Most businesses assume people will read the documentation, follow the steps, and get on with their work. The truth? They won’t. Not because they are lazy. Not because they don’t care. But because most work instructions aren’t written for how […]
Why Your Digital Transformation Will Fail Without a Technical Writer on the Change Team

Businesses spend millions on digital transformation projects. New systems, upgraded platforms, better workflows—it all sounds great in theory. But most of these projects do not fail because of bad technology. They fail because employees do not understand how to use it, processes are not documented properly, and the change team assumes people will figure things […]
Creating and Managing Effective Documentation in High-Pressure Environments

Clear and effective documentation is at the core of any successful organisation, especially when working within regulated industries or fast-paced projects. From writing and revising standard operating procedures (SOPs) to ensuring training manuals meet specific change control requirements, the process requires a blend of technical expertise, collaboration, and time management. In my experience, working on […]
Everything You Need to Know About Becoming a Technical Writer and Why Businesses Are Hiring More of Them

Ever wondered what a technical writer does? Or why so many companies are hiring them? Most people think technical writers just “write manuals,” but the reality is they keep businesses running smoothly by making complex information clear and accessible. With AI, automation, and digital transformation changing workplaces, the demand for technical writers has never been […]