Leading a Team of Process Analysts Through Customer Journey Work
There’s always someone arguing the customer journey map can be built in a workshop. Get the right people in a room for a day, sketch the stages, agree the pain points, done. It produces something. It just produces the version the organisation already believes about itself, which is the one thing a journey map shouldn’t […]
Anyone Can Learn BPMN 2.0, Not Everyone Can Lead the Team Using It
You can teach BPMN 2.0 to a competent graduate in a fortnight. Tasks, gateways, events, pools, lanes. Give them 3 months on a real program, they’ll be modelling processes as well as anyone. The notation was never the scarce skill. What’s scarce is someone who can take a group of analysts with that same notation, […]