How Process Analysts Succeed on Massive Digital Transformation Projects
Big programs have a way of swallowing people. There’s a program board, five or six workstreams, a systems integrator, two vendors, a change team, and somewhere in the middle of it all sits you. Your job, on paper, is to map the current state and help design the future one. In practice, your job is […]
🤝 Building Rapport With SMEs to Get the Information That Matters
As a technical writer or business process analyst, your work depends on other people’s knowledge. Subject matter experts hold the detail behind the diagrams, SOPs and work instructions. They know what really happens beyond the documented process. They know where things break. They know which steps exist only because of history. But getting that knowledge […]